Merchandise Operations Manager
Company: Legacy Sports USA, LLC
Location: Mesa
Posted on: May 8, 2024
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Job Description:
Job Title: Merchandise Operations Manager Department:
Merchandise Reports To: Director of Merchandise/Retail Operations
FLSA Status: Part-Time, Non-Exempt **POSITION SUMMARY** The
Merchandise Operations Manager at Bell Bank Park Powered by Legacy
Sports USA is a key member that will provide an exceptional
experience at Bell Bank Park, Manages all Retail operations for all
Legacy Sports USA events. Responsible for leading a specific area
of Merchandise operations for product that enters/moves
within/exits the property working closely with all parties in the
Merchandise departments/management. Responsible for maximizing day
to day operational efficiencies in areas of sustainable results,
merchandise flow, inventory, planning, staffing, overall
organization, and building/ maintenance of all the Merchandise
locations. Partner with the Director of Merchandise/Retail
Operations streamlining the flow of merchandise to generate revenue
and bridging both retail operational and merchandise location teams
together. Creates and executes strategic training plan to support
the on-going development of the Retail team. This role requires the
ability to exercise independent judgment as it pertains to guest
services and customer interaction in alignment with organizational
goals. **ABOUT BELL BANK PARK** Bell Bank Park, powered by Legacy
Sports USA is a 320-acre multi-use family, sport and entertainment
complex of outdoor and indoor team athletic facilities geared
toward high-energy entertainment and sports in Mesa, Arizona and
growing by the day. Our mission is to provide families a safe,
friendly, high-quality environment in which to experience different
sporting, artistic, educational, and entertainment for the whole
family. Our core values are the backbone of our business and guide
our hiring process: we are service oriented, commented, inclusive,
transparent, inspirational, and accountable. **PERFORMANCE
OBJECTIVES** * Act as an ambassador in all Legacy Sports USA
merchandise locations, greeting and assisting all guests with any
questions, concerns, or requests * Ensure that guests and team
members follow all facility and safety policies, informing
management of any issues * Assist and support the Director of
Merchandise/Retail Operations with the execution of retail
strategies involving team development, merchandising flow and
processing, fan experience, innovative ways to generate revenue,
and all aspects of retail operations * Manage and accurately
receive, process, ticket, and data input all inbound goods within a
24 hour period * Manage monthly inventory cycle counts/process of
merchandise locations * Partner with the Merchandise Manager at
Legacy Sports USA to streamline the flow of merchandise and to
maintain inventory levels * Develop and execute training plans,
distribution plans, and detailed operational strategies to drive
the retail business * Audit day-to-day operations and overall
operations initiatives * Continue to evaluate and update all Retail
standard operation procedures to streamline operations in order
maximize sustainable results * Maintain ongoing communication with
the Merchandise Manager, and the Director of Merchandise/Retail
Operations * Strategically seek out new mobile and/or
non-traditional events aimed at increasing overall retail revenue *
Utilize all resources to assure safety, best practices, and time
management * Align with our company vision and procedures * Perform
other functions and activities as directed by the Director of
Merchandise/Retail Operations **KEY COMPETENCIES** Strong written
and verbal communication skills, clearly communicating by phone or
in-person with customers * Well-organized and able to prioritize
multiple tasks and responsibilities * Proactive approach to
problem-solving, and process improvement * Experience successfully
maintaining a positive attitude while working in a team environment
with competing priorities * Ability to thrive in an environment of
change and growth Outstanding organization and administrative
skills * Ability to think individually as well as collaboratively
when approaching job responsibilities **EDUCATION AND EXPERIENCE**
* Some High School education or equivalent * Flexibility regarding
scheduling based on business demands * Experience utilizing basic
math skills with ability to add, subtract multiply and divide *
Proven customer service skills and communication skills; able to
read and interpret English language manuals relating to safety,
operations, and procedures * Successful completion of a criminal
background and drug screen. * Previous experience demonstrating
strong customer service * Ability to multitask and prioritize a
variety of tasks with minimal direction * Previous experience with
Merchandise Operations and Point of Sale systems * Proven teamwork
skills * Enthusiastic and energetic **PHYSICAL REQUIREMENTS** *
Able to sit and/or stand for long periods of time * Able to bend,
stretch, and twist * Requires ability to occasionally lift up to
50lbs * Able to perform duties comfortably in an active and noisy
environment **COMMITMENT TO DIVERSITY** As an equal opportunity
employer committed to meeting the needs of a multigenerational and
multicultural workforce, Bell Bank Park Powered by Legacy Sports
USA recognizes that a diverse staff, reflective of our community,
is an integral and welcome part of a successful and ethical
business. We hire local talent at all levels regardless of race,
color, religion, age, national origin, gender, gender identity,
sexual orientation, or disability and actively foster inclusion in
all forms both within our company and across interactions with
clients, candidates, and partners. **If this position caught your
eye, send us your resume!** For best consideration, include the job
title and source where you found this position in the subject line
of your email to **careers@legacysportsusa.com** Location (city,
state or zip code) You must select a location. Education status You
must select an education status answer. Seeking for You must select
a seeking status answer.
Keywords: Legacy Sports USA, LLC, Gilbert , Merchandise Operations Manager, Executive , Mesa, Arizona
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