Call Center Representative
Company: BCforward
Location: Tempe
Posted on: May 8, 2024
Job Description:
Call Center Representative BCforward is currently seeking a
highly motivated Call Center Representative in Tempe, AZ f(remote)
role. Position Title: Call Center Representative Location: Tempe,
AZ(Remote) Anticipated Start Date : 05/20/2024. Please note this is
the target date and is subject to change. BCforward will send
official notice ahead of a confirmed start date. Expected Duration:
06 Months Contract with Strong Possibility of Extension. Job Type:
[FULL TIME (40 HRS WEEKLY)] [CONTRACT], [REMOTE] Pay Range: $19/hr
on W2 Please note that actual compensation may vary within this
range due to factors such as location, experience, and job
responsibilities, and does not encompass additional non-standard
compensation (e.g., benefits, paid time off, per diem, etc.). Job
Description:
- Requirements
- At least 6 months of call center experience
- Strong computer and phone skills. Ability to use web-based
computer applications
- Excellent communication skills both written and verbal, and
internal personal skills
- Able to manage telephone and chat customer interactions and
convey confidence while resolving the customer's issues.
- Professional, friendly demeanor with a customer-oriented
attitude. Good communication and listening skills. Able to accept
constructive criticism.
- Able to understand and accurately communicate customer's needs,
while demonstrating critical thinking and problem-solving
skills.
- Must be able to pass a background and drug test.
- Must be 18 years or older
- Must have a High School Diploma or GED
- Must be able to type 30 wpm Education and or Training:
- Must have a High School Diploma or GED Benefits: BCforward
offers all eligible employees a comprehensive benefits package
including, but not limited to major medical, HSA, dental, vision,
employer-provided group life, voluntary life insurance, short-term
disability, long-term disability, and 401k. Keywords: CSR, Call
Center, Customer Care. About BCforward: Founded in 1998 on the idea
that industry leaders needed a professional service, and workforce
management expert, to fuel the development and execution of core
business and technology strategies, BCforward is a Black-owned firm
providing unique solutions supporting value capture and digital
product delivery needs for organizations around the world.
Headquartered in Indianapolis, IN with an Offshore Development
Center in Hyderabad, India, BCforward's 6,000 consultants support
more than 225 clients globally. BCforward champions the power of
human potential to help companies transform, accelerate, and scale.
Guided by our core values of People-Centric, Optimism, Excellence,
Diversity, and Accountability, our professionals have helped our
clients achieve their strategic goals for more than 25 years. Our
strong culture and clear values have enabled BCforward to become a
market leader and best in class place to work. BCforward is an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or protected veteran status and will not be discriminated
against based on disability. To learn more about how BCforward
collects and uses personal information as part of the recruiting
process, view our Privacy Notice and CCPA Addendum. As part of the
recruitment process, we may ask for you to disclose and provide us
with various categories of personal information, including
identifiers, professional information, commercial information,
education information, and other related information. BCforward
will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying
for positions in the United States must be legally authorized to
work in the United States. The submission of intentionally false or
fraudulent information in response to this posting may render the
applicant ineligible for the position. Any subsequent offer of
employment will be considered employment at-will regardless of the
anticipated assignment duration. Interested candidates please send
resume in Word format Please reference job code 222217 when
responding to this ad.
Keywords: BCforward, Gilbert , Call Center Representative, Other , Tempe, Arizona
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