Office Specialist Sr. - Lock Services 79787BR
Company: Arizona State University
Location: Gilbert
Posted on: June 21, 2022
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Job Description:
Office Specialist Sr. - Lock Services
79787BR
Campus: Tempe
Job Description
Facilities Management, Lock Services, seeks an Office Specialist
Senior. This position is an ASU benefits-eligible position. The
successful candidate will possess enthusiasm for helping people in
a customer service environment. This position is responsible for
facilitating customer service requests, providing specific program
development and support, and performing routine key audits &
reports for each campus building. This position will dispatch calls
to the maintenance technicians, help answer questions about the
timing and status of the work, and are committed to providing the
best possible service to our customers.
Job Family
Clerical & Admin Support
Department Name
FDM FM Lock Services
Full-Time/Part-Time
Full-Time
VP Code
EVP BUSINESS & FINANCE
Scope of Search
Open
Grant Funded Position
This is not a grant funded position and is not contingent on future
grant funding.
Salary Range
To be determined. ASU offers a comprehensive benefits package with
the State of Arizona
Close Date
06-June-2022
Category
01
Essential Duties
Under general supervision use professional and organizational
skills to serve as a frontline reference source to faculty, staff,
and students.
Responsible for monitoring the Lock Services window, including
assisting customers with key pickups and returns, signing out
loaner key rings and answering various lock shop questions.
Respond to University customers with empathy and thoughtfulness via
phone system or electronic mail regarding service requests for Lock
Services (e.g. answer questions, direct customers to appropriate
resources, provide general information by utilizing knowledge of
specialized functions).
Communicate with maintenance technicians, supervisors and managers
on work order requests.
Assist contractors and project managers for project requests.
Coordinate and execute administrative and clerical support to the
department (e.g. distribute mail/messages, copying, filing,
maintain and order office equipment, materials and supplies).
Perform computer duties and data entry with accuracy and attention
to detail to maintain TMA work order system (e.g. write and accept
various service request, post labor, material, and work notes;
process key requests, key transfers, work order charges from
internal and external service providers; coordinate, route, and
track progress of facility work requests).
Maintain a wide variety of files and records and manage the
archiving of various department documents.
Create new files and ensure the appropriate disposition of all
physical records in accordance with internal policies/procedures.
--- Plan and prioritize workload to meet strict deadlines. Ability
to multi-task.
Provide assistance/backup to team members.
May oversee student workers.
Use knowledge of University policies and procedures.
Perform other duties as assigned.
Clearly communicate to perform essential functions of the job.
DAYS AND SCHEDULE: Monday - Friday, 8:00am-5:00pm
Minimum Qualifications
Five (5) years of increasingly responsible office/clerical
experience, which includes one (1) year in a directly related
function; OR, Any equivalent combination of experience and/or
education from which comparable knowledge, skills and abilities
have been achieved.
Desired Qualifications
Experience:
working in a customer service environment
using a work order system (e.g. WebTMA, Maximo, CMMS, CMS, Intuit,
Quickbooks, School Dude)
compile data, preparing or creating reports
using Microsoft Office applications (e.g. Outlook, Excel, Word)
creating ad hoc reports as required
data entry
Evidence of effective communication skills
Working Environment
Activities are performed in an environmentally controlled office
setting subject to extended periods of sitting, keyboarding and
manipulating a computer mouse. Required to stand/sit for varying
lengths of time and travel moderate distances to perform work.
Regular use of standard office equipment including, but not limited
to: computer workstation/laptop (keyboard, monitor, mouse),
printer, fax, calculator, copier, telephone and associated
computer/technology peripherals. May occasionally lift and carry
file boxes/reams of paper. Drive University vehicle.
This position is based at ASU's Tempe campus and may require
training or working from other campuses depending on operational
needs.
Department Statement
ASU Facilities Development and Management (FDM) maintains and
services all university-owned property, and develops and constructs
innovative and sustainable facilities. FDM's vision is to
contribute to and guarantee the success of the university's mission
by creating and caring for the ASU campus and environment. We
provide quality customer service, effectively steward our
resources, and meet the needs of the university through creative
and collaborative efforts.
ASU offers a comprehensive benefits package at very competitive
rates to enhance the total compensation of its faculty and staff.
This package includes low-cost health and life benefits to insure
you and your family, a wellness program for preventative health
education and screenings, a disability and leaves program for
income protection, employee assistance for free and confidential
behavioral health services, access to world-class educational
opportunities at ASU/UofA/NAU at deeply discounted rates for you
and your eligible dependents, disability resources for Americans
with Disabilities (ADA), a retirement program with a variety of
retiree benefits to ensure your financial security at the end of
your career, paid vacation and holidays - and more. For more
information, please visit the Office of Human Resources, Benefits
website, at https://cfo.asu.edu/benefits
ASU's comprehensive benefits package is a significant part of your
overall total compensation - and ASU pays for most of it when you
are a benefits-eligible employee.
https://cfo.asu.edu/compensation-estimator
For more reasons to join ASU, please visit:
https://cfo.asu.edu/why-work-asu
Facilities Development and Management at ASU employment requires
current eligibility to legally work in the United States.
Facilities Development and Management will not be a sponsor for
this position.
This position is located at the University Services Building, 1551
S. Rural Road, Tempe, AZ (on Rural Road south of Apache Blvd).
Must possess a valid Arizona driver's license (minimum of Class D)
upon employment and maintain throughout employment. Post-offer of
employment, selected candidate must possess an acceptable driving
record which is 5 or fewer points in the most recent 39 month
period from date of hire.
This position is considered safety/security sensitive and will
include a fingerprint check. Employment is contingent upon
successful passing of all background, including fingerprint
checks.
ASU Statement
Arizona State University is a new model for American higher
education, an unprecedented combination of academic excellence,
entrepreneurial energy and broad access. This New American
University is a single, unified institution comprising four
differentiated campuses positively impacting the economic, social,
cultural and environmental health of the communities it serves. Its
research is inspired by real world application blurring the
boundaries that traditionally separate academic disciplines. ASU
serves more than 100,000 students in metropolitan Phoenix, Arizona,
the nation's fifth largest city. ASU champions intellectual and
cultural diversity, and welcomes students from all fifty states and
more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit
https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Arizona State University is a VEVRAA Federal Contractor and an
Equal Opportunity/Affirmative Action Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, protected veteran status, or any other
basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety
Report
In compliance with federal law, ASU prepares an annual report on
campus security and fire safety programs and resources. ASU's
Annual Security and Fire Safety Report is available online at
https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may
request a hard copy of the report by contacting the ASU Police
Department at 480-965-3456.
Relocation Assistance - For information about schools, housing
child resources, neighborhoods, hospitals, community events, and
taxes, visit https://cfo.asu.edu/az-resources.
Employment Verification Statement
ASU conducts pre-employment screening which may include
verification of work history, academic credentials, licenses, and
certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which
includes a criminal background check, verification of work history,
academic credentials, licenses, and certifications. Employment is
contingent upon successful passing of the background check.
Fingerprint Check Statement
This position is considered safety/security sensitive and will
include a fingerprint check. Employment is contingent upon
successful passing of the fingerprint check.
Instructions to Apply
Application deadline is 3:00pm Arizona time on the day
indicated.
Please include all employment information in month/year format
(e.g., 6/88 to 8/94), job title, job duties and name of employer
for each position.
Resume should clearly illustrate how prior knowledge and experience
meets the Minimum and Desired qualifications of this position.
Work reference history information for 3 current and/or former
supervisors will be requested at time of interview.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of "equivalent combination" in
the minimum qualifications? It means one year of higher education
or 24 credit hours, is equal to one year of experience. For
example, a four year Bachelor's degree is equal to four years of
experience.
Keywords: Arizona State University, Gilbert , Office Specialist Sr. - Lock Services 79787BR, Accounting, Auditing , Gilbert, Arizona
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