Centralized Collections & Recovery Specialist II
Company: Lendmark
Location: Gilbert
Posted on: June 25, 2022
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Job Description:
At Lendmark Financial Services, we believe the success of our
company is specifically attributable to the quality of our
employees and their commitment to our customers. We value each
customer and understand that people want to do business with people
who care. That's one way we differ from our competitors. We are
proud of what we as a team have accomplished. We will always strive
for improvement, our motto since day one has been "Success is the
only option."Lendmark Financial Services offers a comprehensive
benefits package for employees and dependents that includes
medical, dental, vision benefits, paid time off, paid holidays,
401(k), life insurance, long-term disability, tuition assistance
and an employee assistance program. We also offer optional benefits
such as critical care, auto, home and pet insurance as well as
other ancillary insurance options.Job Summary: The role of
Centralized Collections & Recovery Specialist II is to assist
customers whose accounts are either delinquent, or have been
charged off by Lendmark in attempt to make satisfactory payment
arrangements on the account.The Centralized Collections & Recovery
Specialist will make contact with customers either through outbound
or inbound phone callsPrimary Duties & ResponsibilitiesContact loan
customers for past due payments and properly note the system of
record with the updated status of the account.Ability to manage
multiple loans and customer relationshipsInitiate and negotiate
account settlements and payment arrangements.Establish other
repayment schedules based on determining what best fits the
customer's ability to payEngage with all customers in a manner that
is in correspondence with FDCPA, individual state guidelines and in
a clear and professional mannerUtilize skip tracing tools when
needed for the purpose of locating customers and update the system
of record as neededReview and make appropriate recommendations for
potential repossession on collateral potentially meeting value
requirementsEvaluate accounts currently in legal process for any
necessary next steps as well as review of all accounts for any
potential new legal activityAll other duties as assignedMinimal
Qualifications: High School diploma or comparable education and
experience required0-3 years experience in consumer finance,
collections, recovery or other customer contact servicesEffective
communication and telephone skillsAbility to work with minimum
supervisionWorking knowledge of Microsoft Windows, Excel and Word
ApplicationsBilingual Spanish/English, preferredWorking
Conditions:Normal office environmentIf you are interested in a fast
paced, high growth, team oriented and great culture environment,
you'll enjoy a career with us!
Keywords: Lendmark, Gilbert , Centralized Collections & Recovery Specialist II, Accounting, Auditing , Gilbert, Arizona
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