Patient Pay Representative - National Remote

Company: UnitedHealth Group
Location: Gilbert
Posted on: May 21, 2023

Job Description:

You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

This position is full - time (40 hours / week), Monday - Friday. Employees are required to work any shift between the hours of 9:00 AM - 6:00 PM PST (Pacific) / 10:00 AM - 7:00 PM MST (Mountain) / 11:00 AM - 8:00 PM CST (Central) / 12:00 PM - 9:00 PM EST (Eastern), depending on time zone of residence.

We offer 8 - 12 weeks of training. Training will be conducted virtually from your home.

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Interacting with customers via inbound / outbound calls (in a call center environment) to gather supporting data to ensure invoice accuracy, resolving billing statement discrepancies, processing patient payments and setting up patient payment plans, when applicable
• Will work rotational schedule based on company needs (i.e., 4 weeks outbound manual collections calls then 4 weeks inbound patient call queue then back to 4 weeks outbound etc.)
• Provide input regarding policies, systems, methods and procedures for the effective management and control of patient invoicing functions
• Educate customers regarding the availability of receiving invoices and remitting payments through patient online applications
• Process patient payments via electronic payment terminal and secure patient financial information in accordance with company and legal/regulatory guidelines
• Monitor outstanding patient balances and take appropriate actions to ensure clients pay as billed
• Reply to patient - balance related (internal) e - mails regarding patient balance inquiries, concerns, and / or discrepancies
• Manage the preparation of patient invoices and complete reconciliation of billing with accounts receivables
• Review patient balances for accuracy and ensure all account payers are billed properly
• When discrepancies are identified, the appropriate internal department(s) are notified and engaged to resolve
• Responsible for medical and ancillary product premium patient invoicing
• Interact with customers gathering support data to ensure invoice accuracy and also work through specific invoice / statement discrepancies
• Provide input to policies, systems, methods, and procedures for the effective management and control of the premium invoicing function
• Educate customers regarding the availability of receiving invoices and remitting payments through online applications
• Monitor outstanding patient balances and take appropriate actions to ensure clients pay as billed
• Manage the preparation of patient invoices and complete reconciliation of billing with accounts receivables
• May also include quality assurance and audit of patient invoicing activities
• Responsible for general patient related A / R activities
• Medical and ancillary premium billing activities can be found in the Accounts Receivable function in the Finance job family
• Additional projects as assigned
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  
  Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ years of experience with patient billing / collections in a medical / healthcare setting
  • Ability to work a 40-hour schedule within the operating hours from Monday - Friday
  • Ability to work any shift between the hours of 9:00 AM - 6:00 PM PST (Pacific) / 10:00 AM - 7:00 PM MST (Mountain) / 11:00 AM - 8:00 PM CST (Central) / 12:00 PM - 9:00 PM EST (Eastern), depending on time zone of residence.
    Preferred Qualifications:
    • 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.), using phones and computers as the primary job tools
    • 1+ years of experience with medical billing and / OR pharmacy billing
    • Call center experience
    • Hope Infusion Therapy / Specialty Pharmacy billing experience
      Telecommuting Requirements:
      • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
      • Ability to keep all company sensitive documents secure (if applicable)
      • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
        Soft Skills:
        • Ability to multi - task and to understand multiple products and multiple levels of benefits within each product
          Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
          
          California, Colorado, Connecticut, Nevada, Washington, New York, or Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $33,280 - $65,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
          
          At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
          
          Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
          
          UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
          
          
          
          

Keywords: UnitedHealth Group, Gilbert , Patient Pay Representative - National Remote, Accounting, Auditing , Gilbert, Arizona