Claim Manager - Commercial Property

Company: Chubb
Location: Phoenix
Posted on: April 1, 2026

Job Description:

Description Why Chubb? At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service. Join Chubb for a rewarding career where our core values—excellence, integrity, and respect—guide every decision we make. Be a part of a dynamic team that is dedicated to protecting what matters most and making a positive difference in the lives of our clients and communities. Together, let's shape a safer, more secure world Overview: We are seeking a Claim Manager to join our Claim Center Property Commercial team. The Manager is responsible for overseeing the entire claims process for residential and commercial property claims, ensuring efficient management and resolution. This role involves leading a team of adjusters in conducting comprehensive analyses and investigations, while also providing guidance on complex claims. The Manager is tasked with fostering prompt communication with insured parties and claimants, evaluating policy contracts to identify coverage issues, and ensuring the accuracy and completeness of claims files. Additionally, the manager establishes reserves, identifies recovery opportunities, and ensures compliance with statutory and regulatory fair claims practices, including the detection and prevention of potential fraudulent claims. Locations: We are seeking candidates in Phoenix, AZ. Responsibilities: Drive a customer-centric service culture that consistently delivers exceptional service, resulting in positive feedback and high satisfaction, with results that exceed current industry standards for excellence. Manage a portfolio of highly technical, highly service-oriented claims. Escalate any anomalies and make recommendations to address the situation in proper resolution of the claim. Negotiate settlement of claims to bring them to a successful conclusion. This may involve policy holders, other professionals, insurers, loss adjusters, brokers, agents, solicitors and third parties by letter, telephone, meetings, or depositions. Partner with Actuarial, Senior Leadership, Underwriting, Risk Consulting, and other parties as required to ensure excellent service and appropriate issue resolution. Directly manage and oversee property adjusters including completion of performance reviews and recommendations of annual compensation. Develop goals and complete performance management plans (PMPS) for direct staff and recommend annual compensation levels. Compile effective Executive Summaries on files/issues as necessary/appropriate; escalate to RDM/SDR/Claim Leader Ensure appropriate and proactive handling activities in all phases of the claim, including coverage, investigation, case management, reserving, evaluation, negotiation, and file documentation. Ensure thorough coverage evaluations, and detailed analysis that are well documented. Escalate and appropriately communicate coverage issues to Discipline leadership as appropriate. Work within the framework of Chubb ethical and service standards. Fulfill compliance and regulatory requirements (including complaints procedures). Take responsibility for the control mechanisms which are in place and ensure the team is fully aware and engaged in them. Ensure adherence to individual authority grants, all statutory and regulatory requirements and fair claim practices and local compliance requirements, including examiner licensing. Where appropriate, facilitate in claim committee process both as a participant on claims in inventory and as a resource to others. Ensure all files are handled in accordance with all aspects of the Best Practices. Manage authority requests for all experts with an emphasis on building consultants; ensure vendors are routinely provided specific direction as to scope, budget and timely reporting. Oversee preparation of large loss reports, reserve notifications and risk advisory reports to internal partners per guidelines on all eligible claims. As part of the cross-functional leadership team, manage, analyze, and provide insights to this team regarding trends and observations identified during claims settlement, reporting patterns, and forecasted development during severe weather or cat events, and recommendations to the pre-loss assessments or gathered underwriting information that may aid portfolio, quality of risk and post-loss management. Qualifications Qualifications: Bachelor’s Degree or equivalent experience preferred. Demonstrated management and leadership capabilities. 5 years of customer service experience in a corporate environment required. 5 years of Insurance Claims experience within residential and commercial property claims. 2 years of experience as a claim supervisor, claim manager or similar role. Ability to work collaboratively in teams and interact effectively with a diverse range of individuals. Extensive coverage/contract knowledge. Strong analytical and investigative skills. Strong abilities in coverage application, litigation, and contractual relationships. Knowledgeable in damage evaluation for residential and commercial properties; ability to resolve high-exposure claims. Superior verbal and written communication skills, including large-group presentation skills. Licensure Requirement: If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure. Company Benefits Highlights: At Chubb, we provide our employees with best-in-class benefits to support their physical, emotional, and financial goals and well-being. We foster a collaborative and inclusive culture with the flexibility to support our employees' needs. Our comprehensive benefits package includes: Competitive compensation and performance-based bonuses Medical, dental, and vision coverage starting on your first day of employment Health savings account (HSA) and flexible spending account (FSA) options Generous paid time off (PTO) 10 paid holidays each year Up to 9% 401(k) contribution from Chubb Tuition and education reimbursement to support lifelong learning Professional training and development programs Stock options for eligible employees

Keywords: Chubb, Gilbert , Claim Manager - Commercial Property, Accounting, Auditing , Phoenix, Arizona