WC Claims Resolution Specialist - Special Risk Policyholders

Company: Amerisure Mutual Insurance
Location: Phoenix
Posted on: April 2, 2026

Job Description:

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. Amerisure is currently recruiting for a WC Claims Resolution Specialist – Special Risk Policyholders that can do a hybrid approach onsite in one of our offices. This role requires Arizona expertise, and ideally Utah, Texas and Colorado. The ideal candidate will possess the following skill set. Summary Statement Manage workers’ compensation claims for insureds with loss-sensitive insurance programs, such as large deductibles and retrospectively rated policies. Conducts thorough investigations, evaluates claims, and ensures effective resolution while delivering exceptional customer service to insureds with loss sensitive insurance policies. Builds robust relationships by demonstrating strong analytical, negotiation, and communication skills, with a focus on delivering quality claim outcomes and excellent service. Essential Tasks/Major Duties Investigate losses, determine coverage, assess compensability, and review and analyze documents and legal pleadings. Collaborate with legal counsel to manage litigated claims, leveraging experience to analyze documents and legal proceedings effectively. Develop and execute proactive claim resolution strategies, including timely damage evaluations, negotiations, and settlements in accordance with guidelines. Establish and maintain accurate claim reserves to reflect financial exposure, ensuring clear and proactive communication with the insured regarding rationale and potential impact. Identify and engage external resources as needed to facilitate proper claim resolutions while monitoring and controlling costs. Partner with insureds, medical providers, and injured workers to facilitate a safe and timely return to work when appropriate. Collaborate proactively with agents, policyholders, and internal stakeholders to analyze claims trends, implement risk mitigation strategies, and provide claims education. Prepare and deliver detailed claim summaries, reserve updates, and other analyses for agents and insureds. Understand and assess loss-sensitive insurance programs, such as large deductible or retrospectively rated policies, keeping insureds informed of financial implications. Mentor and train other claims handlers. Knowledge, Skills & Abilities Bachelor’s degree or equivalent combination of education and experience. 5 years of experience handling workers’ compensation claims of medium to high level of severity/complexity. Ability to obtain appropriate state licensing as required. Proficient computer skills required including Microsoft Office Suite. Demonstrated ability to build positive relationships and partnerships within department, across the organization and with external customers. Strong analytical skills and attention to detail. Excellent verbal and written communication skills with the ability to interact with internal and external customers. Ability to travel overnight up to 15%. LI-BR1 Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance , we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you. Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.

Keywords: Amerisure Mutual Insurance, Gilbert , WC Claims Resolution Specialist - Special Risk Policyholders, Accounting, Auditing , Phoenix, Arizona