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Medical Office Receptionist

Company: EyeCare Partners
Location: Gilbert
Posted on: November 19, 2021

Job Description:

EyeCare Partners (ECP) is dedicated to being the provider of choice for vision care patients. With a network of more than 550 full-scope medical optometry and ophthalmology practices across 18 states, we are the largest vertically integrated medical vision services provider in the US and continue to grow. Founded in 2015 and headquartered in St. Louis, Missouri, ECP offers patients end-to-end services covering medical optometry, ophthalmology and sub-specialties, and vision correction products. Our service-oriented team provides an integrated network of services to cover the entire lifecycle of a patient's eye care needs, allowing our doctors and their teams to do what they do best - care for our patients. For more information visit .

ECP is backed by Partners Group, one of the largest private markets investment managers in the world.

Desert Vista Eye Specialists , a partner of Eyecare Partners

A Medical Front Office Specialist employee is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. The Front Office Specialist employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Essential Duties and Responsibilities

  • Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
  • Answer phones (both external and internal); assure prompt, courteous service at all times
  • Practice urgency at all times with patient's time, as well as doctor's time and schedule
  • Double check insurance authorizations to ensure completion and build accurate flow sheets
  • Knowledge of common fees charged for common visits
  • Check out patients and collect correct payments
  • Manage patient flow in the office
  • Complete daily reconciliations / close day / countdown cash drawer
  • Comply with all company policies and procedures including HIPAA
  • General office duties and cleaning to be assigned by manager

    Other Skills and Abilities
    • Reliable transportation that would allow employee to go to multiple work locations with minimal notice
    • Ability to work weekends when applicable
    • Desire to gain industry knowledge and training
    • Demonstrates initiative in accomplishing practice goals
    • Ability to grow, adapt, and accept change
    • Consistently creating a positive work environment by being team-oriented and patient-focused
    • Commitment to work over 40 hours to meet the needs of the business
    • Ability to interact with all levels of employees in a courteous, professional manner at all times


      High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

      Physical Demands

      While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

      Employer-matched 401k, generous employee purchase program, family purchase events, certification reimbursements, monthly incentive programs, health/dental/vision insurance, employer-paid life insurance, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!

      If you need assistance with this application, please contact

      Please do not contact the office directly - only resumes submitted through this website will be considered.

      EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Keywords: EyeCare Partners, Gilbert , Medical Office Receptionist, Administration, Clerical , Gilbert, Arizona

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