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Front Office Specialist

Company: CRISIS PREPARATION AND RECOVERY, Inc.
Location: Gilbert
Posted on: May 27, 2023

Job Description:

A Part-Time Front Office Specialist is responsible for all customer inquiries, new patient verification, appointment settings, and client services. They are to greet every patient in a friendly and professional manner, make them feel welcome to the clinic, and ensure they receive the assistance they are seeking.

Company Benefits and Wellness:

  • Four Medical plans with HSA and FSA options
  • Two dental plans
  • Vision coverage
  • 401(k)
  • Employee Stock Options
  • Wellness program
  • Two EAP programs for employee and family
  • Group life and disability insurance
  • Employee perks and discounts
  • 11 paid holidays
  • Parental Leave
  • Paid time off for birthday, and volunteering
  • Monthly one-to-one meetings with manager for support, professional development, and reflection

    Knowledge and Skills:

    ---Communication skills: Due to the nature of behavioral health, communication must be professional, clear, calm, and sensitive at all times regardless of the circumstances.

    ---Multi-tasking skills: Must develop and demonstrate superb multi-tasking skills to effectively accomplish multiple required and competing tasks.

    ---Phone and computer literacy: Must maintain proficient phone and computer handling skills. Typing a minimum 40 words per minute is necessary in order to properly document coordination, complete dispatch requirements, communicate via emails, and determine schedules.

    ---Other skills: A background in customer service and/or crisis, email etiquette, must be able to work effectively both independently and as a member of a growing team.

    Duties:

    ---Verify demographics and client information

    ---Complete new client intake process

    ---Mark clients that attend and schedule future appointments

    ---Monitor faxes and emails and respond in a timely manner

    ---Complete all uploads and scans into client's charts

    ---Collect copays and balances

    ---Coordination of care for all AHCCCS clients

    ---Check PCP ROI's get them updated if needed

    ---Check voice mails that are left in the call center

    ---Attending Scheduled Meetings

    ---Coordinate with other departments

    ---Other duties as assigned

    Qualifications and Education Requirements

    ---High school diploma or GED required

    ---Some college or associate's/bachelor's degree preferred #INDEED

Keywords: CRISIS PREPARATION AND RECOVERY, Inc., Gilbert , Front Office Specialist, Administration, Clerical , Gilbert, Arizona

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