Front Office Specialist

Company: CRISIS PREPARATION AND RECOVERY, Inc.
Location: Gilbert
Posted on: May 27, 2023

Job Description:

A Part-Time Front Office Specialist is responsible for all customer inquiries, new patient verification, appointment settings, and client services. They are to greet every patient in a friendly and professional manner, make them feel welcome to the clinic, and ensure they receive the assistance they are seeking.

Company Benefits and Wellness:

• Four Medical plans with HSA and FSA options
• Two dental plans
• Vision coverage
• 401(k)
• Employee Stock Options
• Wellness program
• Two EAP programs for employee and family
• Group life and disability insurance
• Employee perks and discounts
• 11 paid holidays
• Parental Leave
• Paid time off for birthday, and volunteering
• Monthly one-to-one meetings with manager for support, professional development, and reflection
  
  Knowledge and Skills:
  
  ---Communication skills: Due to the nature of behavioral health, communication must be professional, clear, calm, and sensitive at all times regardless of the circumstances.
  
  ---Multi-tasking skills: Must develop and demonstrate superb multi-tasking skills to effectively accomplish multiple required and competing tasks.
  
  ---Phone and computer literacy: Must maintain proficient phone and computer handling skills. Typing a minimum 40 words per minute is necessary in order to properly document coordination, complete dispatch requirements, communicate via emails, and determine schedules.
  
  ---Other skills: A background in customer service and/or crisis, email etiquette, must be able to work effectively both independently and as a member of a growing team.
  
  Duties:
  
  ---Verify demographics and client information
  
  ---Complete new client intake process
  
  ---Mark clients that attend and schedule future appointments
  
  ---Monitor faxes and emails and respond in a timely manner
  
  ---Complete all uploads and scans into client's charts
  
  ---Collect copays and balances
  
  ---Coordination of care for all AHCCCS clients
  
  ---Check PCP ROI's get them updated if needed
  
  ---Check voice mails that are left in the call center
  
  ---Attending Scheduled Meetings
  
  ---Coordinate with other departments
  
  ---Other duties as assigned
  
  Qualifications and Education Requirements
  
  ---High school diploma or GED required
  
  ---Some college or associate's/bachelor's degree preferred #INDEED

Keywords: CRISIS PREPARATION AND RECOVERY, Inc., Gilbert , Front Office Specialist, Administration, Clerical , Gilbert, Arizona