Lien Release Specialist

Company: Valon Mortgage
Location: Phoenix
Posted on: April 4, 2026

Job Description:

About the Company Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry. As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it. Loan Administration at Valon The Loan Administration team powers all of the operations required to keep Valon running smoothly. From onboarding loans to handling insurance and processing payments, the Loan Administration team ensures that homeowners continue to get a first-class experience with Valon, all from behind the scenes. About the Role The Lien Release Specialist will be responsible for overseeing lien release, NY CEMA’s, Assignments, Co-Ops, Chattel, Lien Release Return Mail, and Power of Attorneys. The ideal candidate possesses a strong background in loan servicing or mortgage operations and expertise in navigating complex loan transactions while ensuring compliance with relevant regulations, such as Lien Release. This role requires creative problem-solving skills, an innovative mindset to approach servicing challenges, and effective collaboration with cross-functional teams. The Lien Release Specialist will play a crucial role in providing a first-class experience for homeowners with special servicing needs, contributing to the overall success and efficiency of Valon's operations. Responsibilities Works closely with the outsource vendor to clear lien release exceptions within state-specific timelines Assists internal and external customers with lien release-related inquiries Processing chattel lien releases Manages daily exception reports Preparing missing assignments Manage incoming POA’s for accuracy and forward to the vendor Manage the vendor's signing matrix Print lien releases, submit for execution, and forward to the vendor Strong communication skills, both verbal and written Perform additional duties as delegated by management Minimum Qualifications Proven ability to approach servicing challenges with creativity and innovation, finding effective solutions for unique and complex loan scenarios. Experience ensuring compliance with industry regulations and implementing processes to meet legal requirements. Strong problem-solving skills and the ability to adapt to changing circumstances while maintaining a focus on customer satisfaction. Excellent communication skills, both written and verbal, to effectively interact with internal teams and external stakeholders. Demonstrate ability to collaborate with cross-functional teams, including customer service, legal, and loan origination, to achieve common goals. Minimum education requirement: High school diploma or GED equivalent required Benefits Compensation: Competitive salary and 401k plan. Health & well-being: We invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits, an EAP for additional support. Food & meals: In-office snacks and drinks (and Bagel Fridays)! Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. Grow together: Company-wide orientation for you to successfully onboard, alongside other learning and development opportunities, including regular review cycles that feature 360-degree feedback. Play together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners! Generous time off: 17 days paid time off, sick days, and 11 company holidays. Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Keywords: Valon Mortgage, Gilbert , Lien Release Specialist, Customer Service & Call Center , Phoenix, Arizona