EUC/Desktop Engineer

Company: Tata Consultancy Services
Location: Chandler
Posted on: May 3, 2025

Job Description:

Job Role: EUC/Desktop Engineer

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Job Location: Chandler, AZ

Salary Range- $60,000-$65,000 a year

JOB DESCRIPTION:

Responsibilities:
--- Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues
--- Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF.
--- Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
--- Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
--- Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
--- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
--- Provide prompt and accurate feedback to customers
--- Refer to internal knowledge bases or external resources to provide accurate tech solutions
--- Ensure all issues are properly logged
--- Prioritize and manage several open issues at one time
--- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
--- Prepare accurate and timely reports
--- Document technical knowledge in the form of KB Articles
--- Maintain good relationships with clients

Technical Experience:
--- Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs.
--- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
--- Hands-on experience with Windows/Linux/Mac OS environments
--- Good understanding of computer systems, mobile devices and other tech products
--- Excellent problem-solving and communication skills
--- Ability to provide step-by-step technical help, both written and verbal
--- Familiarity with ITSM tools like ServiceNow, JIRA for ticket management.
Professional Attributes:
--- Excellent customer service skills and the ability to communicate effectively with non-technical users.
--- Self-starter with the ability to work independently and efficiently.
--- Physical ability to manage IT equipment installations and movements.
--- Adaptable and flexible to meet varying work schedules and environments.

Keywords: Tata Consultancy Services, Gilbert , EUC/Desktop Engineer, Engineering , Chandler, Arizona