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Direcrtor, Program/Project Management

Company: USAA
Location: Gilbert
Posted on: March 25, 2020

Job Description:

Purpose of JobWe are currently seeking a talented Direcrtor, Program/Project Management for one of the following locations: San Antonio Home Office I or Phoenix Campus.

Leads and motivates cross-functional teams to execute internal non-IT Enterprise programs/ projects supporting strategic and operational plans. Oversees and manages program priorities, budget, and continuous planning cycle activities. Plans, directs, leads and manages resources in optimizing cross-business integration of program plans and supporting business processes to meet member needs as defined in the program and/or project requirements. Ensures execution of programs and/or projects are aligned and integrated with corporate strategies, plans and initiatives

** For related project experience to be considered outside of a Program/Project Management title, please include a project list of all program/project management experience. The project list should include: project summary, role, and project timeframe/percentage of time dedicated to the project (i.e. March 2018 May 2019, 50% of time). Failure to provide this documentation may result in disqualification.Job Requirements

  • Manages and coordinates operational planning efforts related to cross-business integration of the program plans and/or projects.
  • Consults with senior and executive management and serves as a liaison to internal and external partners on department and enterprise strategies.
  • Facilitates strategic and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.
  • Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.
  • Provides advice and guidance, and negotiates approval of communication materials with executive management and Subject-Matter-Experts.
  • Ensures communications meet established standards of appearance and content and that all logistical requirements are satisfied.
  • Supports and advises management through research and analysis of internal/external business data including industry best practices and competitive information.
  • Applies expert knowledge of project/program management to ensure efforts meet defined objectives, follow a structured timeline and are delivered on-schedule and within budget, including dashboard monitoring, metrics synthesis and quality assurance methods.
  • Assists with the establishment and oversight of vendor performance measurements.
  • Assists with developing strategies and programs to ensure a high level of vendor efficiency.
  • Offers insight to the Executive Management Group in regard to vendor performance, reports results, and identifies opportunities for improved performance.
  • Monitors the program and/or project deliverables and assists with early warning detection, problem triage, solution development and implementation.
  • Manages a highly matrixed environment and builds and maintains relationships with senior level executives.
  • Manages personnel and associated hiring, career planning, counseling, performance appraisals, disciplinary actions, and resolution of personnel issues and provides professional/technical coaching and guidance to the team.Minimum Requirements:
    • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
    • 8 or more years relevant experience in project or program management
    • 3 or more years leadership or management experience in a matrixed organization.
    • Demonstrated experience influencing business decisions.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred Requirements:
      • 5+ years of relevant work experience in Collections/Bank Operations/Financial Services
      • Knowledge of relevant banking regulations and compliance
      • Experience working in a highly regulated work environment
      • Strong thought leadership with demonstrated ability to set strategy and translate into execution
      • CPM or PMP certified
      • Black Belt certifiedThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is not available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement) or must have manager s approval prior to posting.Last day for internal candidates to apply to the opening is 3/24/20 by 11:59 pm CST time. Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

Keywords: USAA, Gilbert , Direcrtor, Program/Project Management, Executive , Gilbert, Arizona

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