Cloud Managed Services - Pod Manager
Company: Deloitte
Location: Gilbert
Posted on: May 13, 2022
Job Description:
Cloud Managed Services
Job Description: Pod Manager
Pod Manager
As a pod manager, you will be responsible for the support of all
activities related to the support the client's portfolio. This
entails service excellence, project onboarding, continuous
improvement, pricing, solution architecture, Statement of Work
(SOW)s, request for proposal responses/collateral, and cost
recovery. Additionally, you be responsible for managing pod
resources, workload distribution, and staffing. To be successful,
you must develop and maintain strong relationships with the
Deloitte practice, proactively drive revenue opportunities, and
identify/address practitioner support needs.
Responsibilities
- Provide leadership and guidance to pod team members
- Work with Service Delivery Manager (SDM)s and Principal Partner
Managing Director (PPMD)s
- to manage client relationships and communications
- Notify team members and project leadership of any potential
escalations related to the project
- delivery
- Work with DevOps resources and technical leads to improve their
skills and identify growth and
- leadership opportunities
- Support the pricing, proposal, and SOW process for pod-related
projects
- Work with Cloud Managed Services (CMS) leadership to provide
forecasting of sales and
- resource demand for pod staffing
- Work with CMS platform teams to resolve issues or gaps
identified in platform capabilities that
- impact project delivery
- Work with the GCO team to schedule and deliver automated
reporting required by pod teams
- for clients and CMS leadership
- Work with architects and Pod Operation Managers to manage
engagement staffing and
- interviews for pod positions
- Be aware of the scope of the project and onboard all needed
support for each assigned project
- Be aware of the project's turnaround time commitments for each
assigned task
- Be aware of upcoming technical support activities for assigned
pod projects, such as patching,
- Disaster Recovery (DR) tests, upgrades, build dates, etc.; work
with the Service Delivery
- Manager and Architects to plan for these tasks
- Review the completeness and quality of all project
documentation pertaining to the work
- completed by team members
- Be engaged for any P1 ticket for your client, making
communication decision for outages
- exceeding one hour
- As per the defined outage P1 communication plan, keep all
stakeholders and management
- apprised of statuses
- Work with pod leadership and CMS finance team to support the
financial reporting process
- through forecasting of resources, review of time entries, and
management of infrastructure
- costs for projects
Requirements
- Bachelor's degree or four years equivalent professional
experience
- At least 8 years of relevant technology architecture consulting
or industry experience
- Extensive experience (minimum of five years) managing projects
of varying sizes
- Broad technical background with knowledge of systems sizing and
architecture
Cloud Managed Services
Job Description: Pod Manager
- Extensive experience with project management software
(intermediate to advanced-level
- knowledge of Microsoft Project)
- Experience developing statements of work and client
proposals
- Creative person who has developed innovative approaches to
developing solutions
- Goal oriented with high standards for quality and
performance
- Excellent organizational, interpersonal, and oral/written
communication skills
- Strong problem solving and troubleshooting skills with the
ability to exercise mature judgment
- Eagerness to mentor junior staff
Skills desired
- Experience with Software Development Life Cycle (SDLC) for
custom development projects;
- working in a production support organization using Middleware,
Open Source, and Microsoft
- packages
- Project Management Institute (PMI) certification
- Prior Big Four consulting experience highly desired
- An advanced degree in the area of specialization
Keywords: Deloitte, Gilbert , Cloud Managed Services - Pod Manager, Executive , Gilbert, Arizona
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