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Global Mobility Cross-Border Engagement (CBE) Employee Experience Advisor, Manager

Company: Deloitte
Location: Gilbert
Posted on: May 14, 2022

Job Description:

Global Mobility Cross-Border Engagement (CBE) Employee Experience Advisor, Manager

The US Global (USG) Global Mobility organization (Deloitte LLP) is responsible for the global mobility strategic and operational support to the US Firms' leaders and businesses, including end-to-end advisory support for all US and US India deployment types (US / US India inbound and outbound assignments and cross-border engagement deployments).

US Global Mobility leadership is seeking an Employee Experience Advisor role to support the cross-border engagement (CBE) traveler process.

Reports to: CBE Employee Experience Lead, Senior Manager

Description of Responsibilities

Supports execution and delivery of end-to-end employee experience activities for a caseload of cross-border engagement travelers (for US outbound and inbound CBEs), working under the direction of the CBE Employee Experience Lead.

Examples of specific responsibilities include but are not limited to:

  • Initiates, tracks, executes and monitors individuals on cross-border engagements, and serves as primary point of contact to provide tailored support with immigration, benefits, travel and other logistics over the lifecycle of the global deployment
  • Collaborates and works closely with Global Mobility Business Advisor and Operations teams to execute consistent hand-offs and deliver superior service for our engagement travelers
  • Leads risk assessment calls with engagement leaders, finance, tax advisors, and Global Mobility Business Advisors and provides immigration and CBE process expertise
  • Manages engagement traveler cases through global mobility technology and tools and reviews data, agreements, and documents to ensure accuracy and compliance
  • Initiates work permit activities with the host country member firm mobility and/or immigration contact(s) and tracks/monitors progress through to successful procurement of the work permit
  • Coordinates with Engagement Leaders and multiple stakeholders to discuss and address CBE matters as they arise, with the ability to navigate complex topics
  • Develops and maintains strong working relationships with member firm Global Mobility contacts and other process stakeholders (e.g., finance, tax service providers, immigration, etc.)
  • Identifies opportunities to improve the CBE Employee Experience approach, processes, and tools and shares with CBE Employee Experience Lead
  • Facilitates training efforts within the Global Mobility team and with other stakeholders, regarding the execution of CBE elements, as required
  • Escalates complex issues to CBE Employee Experience Lead, as required
    Desired Skill Set:
    • Global Mobility technical understanding (e.g., deployment structures, deployment lifecycle, processes, tax concepts, global immigration, and policies)
    • Consultative approach toward clients, with a focus on customer service excellence and an appreciation for urgent timelines
    • Strong analytical, strategic thinking, and problem-solving skills
    • High degree of confidentiality, exercising care in addressing issues
    • Self-driven, proactive communication style, with strong stakeholder management and relationship building abilities
    • Financial management, project management, and analytical skills
    • Cross-cultural sensitivity
    • Ability to work independently and effectively in a fast-paced, multi-tasking environment
    • Critical understanding of when to escalate matters for necessary leadership input/involvement
    • Familiarity of Deloitte's Businesses, particularly understanding management of client engagements
    • Experience working in a virtual and multi-national/global team environment
    • Understanding of, or have worked in the Consulting business is beneficial
    • Typically requires a minimum of 5 years of directly related experience, including subject matter expertise in global mobility or immigration (preferred)
    • Must be legally authorized to work in the United States without the need for employer sponsorship now, or at any time in the near future
    • Travel up to 20% (While 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
      For individuals assigned and/or hired to work in Colorado, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $115,030 to $211,850.

      You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance .


Keywords: Deloitte, Gilbert , Global Mobility Cross-Border Engagement (CBE) Employee Experience Advisor, Manager, Executive , Gilbert, Arizona

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