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Assistant Manager

Company: Super Star Car Wash
Location: Gilbert
Posted on: March 12, 2023

Job Description:

Super Star Car Wash is a leader in providing car wash, detail, and lubrication services to customers in Arizona and California. Our mission is to provide fast, high quality, professional service in a friendly atmosphere, along with a smile while creating a reward team member environment.

Position Summary:

The Assistant Manager's responsibility is to assist the Full-Service Car Wash Manager with all car wash and detail related production and quality control, customer relations and satisfaction, maintenance and upkeep of the facility, employee relations, development, training and coaching, facility purchasing and cost controls, as well as screening and possibly interviewing well-qualified applicants for positions at the facility.

Responsible for the overall operation and profitability of the car wash and detail profit centers within an individual Super Star Car Wash Full-Service Location.

Much of the workday is spent outdoors, overseeing facility operations, working with associates and building customer relationships. Additional time will be required to complete administrative tasks and monitor sales and labor data generated by the facility POS system.

Essential Duties/Tasks/Responsibilities:

(These responsibilities must be able to be performed with or without reasonable accommodation)

  • Direct and supervise employees in the absence of the Full-Service Car Wash Manager
  • Execute open and close duties and follow designated procedures
  • Ability to work outdoors in ALL weather conditions
  • Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures and report safety or maintenance issues to management
  • Maintain Quality Control factors associated with customer's overall experience, products and services, scheduling and labor cost control with respect to historical performance and seasonality
  • Interview, Hire, Train and Develop employees to ensure employees at all levels have a clear idea of what is expected of them, standards of acceptable and unacceptable performance, frequent measurement against these standards, and then appropriate training to close any performance gaps
  • Communicate effectively at all levels with employees, customers, peers, and management
  • Motivate employees to complete job tasks efficiently and effectively
  • Ensure proper customer care
  • Ensure compliance with all laws, rules, regulations, and policies at Local, State and Federal levels
  • Delegate authority to employees when appropriate
  • Support company initiatives, including but not limited to marketing, promotions, sales, customer service, and talent management initiatives
  • Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays
  • Keep the entire property spotlessly clean and organized
  • Other duties as assigned Minimum Job Requirements:
    • Must be at least 21 years old
    • High School Diploma or GED
    • 2-5 years of supervisory experience in car wash, retail, or service capacity Knowledge, Skills and Abilities Required:
      • Leadership Skills
      • High Level of Integrity
      • High Energy Level
      • Dependability
      • Professionalism
      • Service and Sales Focused
      • Team Orientated
      • Effective Communication Skills
      • Problem Solving Ability Preferred Knowledge, Skills and Abilities:

        Job knowledge, experience, and/or understanding in the following areas is preferred:
        • Products and services - car wash and detail
        • Labor management
        • Customer service and sales
        • Mechanical aptitude
        • Industry trends
        • Risk management
        • Safety
        • Basic business- P&L statements, POS (DRB) reports, spreadsheets, etc.
        • Competitive activity
          Requires the ability to interact with others, interpret spoken messages and utilize reason to resolve complex problems. Requires keyboarding, hearing and talking, frequent standing and walking, and frequent bending at the waist, twisting of the upper body, kneeling, being mobile on uneven surfaces, squeezing and crouching. Requires frequent lifting and carrying of 1-25 pounds (occasional up to 50#).

          This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

          Super Star Car Wash is an Equal Opportunity Employer.

          After completion of training.

Keywords: Super Star Car Wash, Gilbert , Assistant Manager, Executive , Gilbert, Arizona

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