General Manager

Company: Dogtopia
Location: Gilbert
Posted on: September 16, 2023

Job Description:

Job description

Dogtopia North Gilbert, our brand new daycare facility is excited to kick off our search for a General Manager! This role will be focused on the success of the individual location but will also be working in partnership with our other family locations to grow and be the premier daycare and boarding facilities in Arizona!

Qualifications

• Demonstrates success leading a multi-functional team
• Shows that you understand what it means to own the outcome
• Has required you to learn constantly and rise to new challenges
• Is at least 3 years in retail, restaurant, hospitality, membership/club (gym, fitness, golf etc.), child care or pet care with at least 2 years in supervisory/assistant manager/manager roles that have given you an opportunity to lead, develop, train, and coach people
  Responsibilities
  
  • You are principally responsible for the success of your location's team and therefore the success of the location
  • To achieve this, you'll need to find an operating rhythm and coach your team on developing theirs
  • Your constant focus will be on leading your team to excellence
  • View everything that happens in your store as your responsibility
  • Lead a team of 15-25 employees with an assistant and several Senior team members
  • Build a positive, high-performance culture in which your team is empowered to make decisions (and make mistakes!)
  • Grow the store's membership base, profit, and Dogtopia Foundation contributions
  • Obsessively look for more efficient and effective ways to operate
  • Dog Operations (Daycare, Boarding, and Spa)
  • Performance management
  • Customer Service & Relationship Management
  • Facilities Management/Cleaning
  • Scheduling and Timekeeping
    Successful candidates will
    
    • Love dogs. Obviously.
    • Be excited to grow a young business rapidly.
    • Be energetic and willing to go the extra mile to see the business succeed.
    • Be fiercely self-motivated and hungry for a chance to supercharge career growth while recognizing that putting the team first is the only way to succeed.
    • Be on a lifelong quest to learn and improve.
    • Believe in Dogtopia's Noble Cause
      Noble Cause
      
      Dogtopia is more than a business. Our reason for being (we call it our Noble Cause) is to enhance the joy of dog parenthood AND enable dogs to positively change our world. This guides everything we do.
      
      We enhance the joy of dog parenthood by helping to create better canine citizens. Being a dog parent can be one of the most rewarding experiences life has to offer. Daycare enriches a dog's life with a sense of purpose and a regular schedule of exercise, socialization, and education. This produces an endless list of "at-home" benefits that make being a dog parent less stressful and more joyful.
      
      We enable dogs to positively change our world through our direct support of three worthy causes: Service Dogs for Veterans, Youth Literacy Programs, and Employment Initiatives for Adults with Autism.
      
      General Manager
      
      The role of the General Manager is simple but not easy. You are principally responsible for the success of your location's team and therefore the success of the location. That's it. To achieve this, you'll need to find an operating rhythm and coach your team on developing theirs. This will be a very hands-on role.
      
      Your constant focus will be on leading your team to excellence. You will be expected to:
      
      • Own the outcome. View everything that happens in your store as your responsibility.
      • Lead a team of 15-25 employees with an assistant and several team members.
      • Build a positive, high-performance culture in which your team is empowered to make decisions (and make mistakes!).
      • Grow the store's membership base, profit, and Dogtopia Foundation contributions.
      • Obsessively look for more efficient and effective ways to operate. And enjoy finding them!
      • Maintain a high standard of safety for all pets in our care.
        Specific processes you should expect to perform include:
        
        • Dog Operations (Daycare, Boarding, and Spa)
        • Hiring & Training
        • Performance management
        • Sales
        • Customer Service & Relationship Management
        • Facilities Management/Cleaning
        • Scheduling and Timekeeping
        • Crisis Management
          Your background and work experience:
          
          • Demonstrates success leading a multi-functional team.
          • Shows that you understand what it means to own the outcome.
          • Has required you to learn constantly and rise to new challenges.
          • Dog Behavior Knowledge
          • Flexibility in Changing Environments
          • Soft Sales
          • Marketing
            
            Schedule:
            
            • Full-Time
            • Holidays
            • Weekend availability
              Supplemental pay types:
              
              • Quarterly bonus

Keywords: Dogtopia, Gilbert , General Manager, Executive , Gilbert, Arizona