Manager of Patient Financial Services
Company: Valleywise Health System
Location: Tempe
Posted on: April 24, 2024
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Job Description:
Please note: This position is 75% work from home and 25%
in-officeReporting to the Director of Patient Financial Services,
the Manager of Patient Financial Services plays a critical role in
overseeing the efficient day-to-day operations of accounts
receivable management, cash management, payment posting, refund
processing, and customer service inquiries related to hospital or
outpatient bills for services provided by Valleywise Health. This
position is responsible for implementing and monitoring
productivity standards, resolving issues, managing denials and
appeals, reporting on payer performance, and ensuring adherence to
Valleywise Health's policies and procedures. The Manager also
supervises the reconciliation of payments, monitors refund
requests, and addresses escalated patient concerns. Additionally,
this role involves collaboration with external collection agencies
for optimal cash collection and denial management.Annual Salary
Range: $86,444.00 - $127,504.00QualificationsEducation:Requires a
Bachelor's degree in Business, Finance, or a related field or an
equivalent combination of training and progressively responsible
experience that will result in the required specialized knowledge
and abilities to perform the assigned work.Experience:Must have a
minimum of five (5) years of progressively responsible healthcare
collection, denials, and recovery services experience,
demonstrating a strong understanding of the required knowledge,
skills, and abilities.Requires prior supervisor/management
experience, preferably within Patient Financial
Services.Certification/Licensure:Epic and HFMA certification is
preferred.Knowledge, Skills, and Abilities:Must demonstrate success
in the ability to lead others as well as lead projects by
projecting a positive attitude and possess the ability to motivate
a team.Requires a working knowledge of the principles, fundamentals
and systems specific to the department impacting the revenue cycle
workflow and the principles and fundamentals related to budgeting,
accounting, record keeping and business writing.Requires knowledge
of all aspects of payer reimbursement, including Medicare, AHCCCS,
commercial, managed care, worker's compensation, and self-pay.Must
be familiar with health care billing and collection, general
knowledge of medical records and coding compliance, Fair Debt
Collection Practices Act, and legal compliance.Epic experience and
advanced knowledge of MS Office including data analytics within
both Access and Excel is preferred.Requires excellent communication
(both orally and in writing with internal and external customers
and agencies), organizational, time management, and general math
skills, as well as legal compliance, persistence, and training
skills.Requires excellent patient service and interpersonal skills
and demonstrates leadership skills to interact regularly with
leadership and staff.Requires analytical ability to complete
high-level problem-solving development and provide direction in the
implementation of short and long-term departmental goals.Requires
up-to-date knowledge and understanding of Federal compliance and
OIG initiatives that impact the healthcare industry.Requires
understanding of current and future trends/practice in area of
responsibility.Requires knowledge of information systems and
software used in area of responsibility and of equipment used in
performing assigned duties.Must have a working knowledge of
healthcare accounts receivable management concepts, including
in-depth knowledge of the state reimbursement and regulatory
environment to ensure compliance with state regulations regarding
patient and insurance billing issues.Requires an understanding of
current and future trends/practices in responsibility. Requires
knowledge of general administrative procedures such as payroll,
vendor management, and purchasing.Requires organizational, general
math, and training skills.Must be able to supervise and coordinate
the work of subordinate personnel in a manner conducive to full
performance and high morale.Must be approachable, people-oriented,
and a good listener.Must be a change agent able to develop,
implement and maintain policies and processes.Requires the ability
to be a creative, independent thinker.Must exhibit professionalism,
customer service, enthusiasm, and the ability to build
relationships with business and key stakeholders.Must possess solid
analytical and problem-solving skills and utilize the appropriate
management techniques to plan, organize, control, and coordinate
activities.Must have the ability to handle multiple complex
projects as well as work independently.Excellent written and verbal
communication skills, time management skills, mentoring, and
leadership skills are required.Must have a working knowledge of
Excel and Word.Requires the ability to read, write and speak
effectively in English.#NURLocation: Valleywise Health System -
Patient Financial ServicesSchedule: Regular FT 40 Hours Per Week,
Days
Keywords: Valleywise Health System, Gilbert , Manager of Patient Financial Services, Executive , Tempe, Arizona
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