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Front Desk Manager

Company: Paw Commons Pet Resort
Location: Gilbert
Posted on: May 15, 2024

Job Description:

Front Desk ManagerCore Objectives:Oversees the day-to-day operations in direct relation to pet care standards & policies of the front desk, standards, and policiesFacilitates training for new hires in conjunction with the workflow and best practicesLeads the initiative for sick or injured animals in our care, communicating directives with customers & delegates for directives and updatesProvides communication with management regarding challenges and opportunities within the facility about the front deskCoordinates efforts with the Grooming/Reservations Manager to ensure that the groom book and groom room are in good orderThree-day audit looking forward to the upcoming schedule and auditing/making corrections with communication to booking errors with the operatorDaily management of the manager list of schedules to ensure accuracy of groomer schedules.Scope of Duties:Under the direction of the management team, the Front Management will role model the front desk role for new hires and aspiring talent.Direct narratives and positioning of deck back-of-the-house staff to isolate areas of support and effectively manage workflow and bottlenecks.Have direct communication with clients and managers about care efforts for dogs that fall ill or get injured in our guardianship.Reports to: General Manager, Assistant ManagersPartners: Pet Care ManagersDelegates: Front Desk AgentsRequired Soft Skills:Open & effective communicatorTransparencyAdaptabilityFlexibilityListeningAppreciation & EncouragementDisciplinedTime ManagementAccountabilityAbility to work and find success through constructive feedbackRequired Hard Skills:Excellence in customer serviceStrategic planning & organizationOrganization in documentation & execution of objectivesHigh Proficiency in Microsoft platforms; Outlook, Excel, MS Forms, TeamsProficiency in GingrData analysisCash reconciliationby Jobble

Keywords: Paw Commons Pet Resort, Gilbert , Front Desk Manager, Executive , Gilbert, Arizona

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