Advanced Medical Support Assistant

Company: Veterans Health Administration
Location: Gilbert
Posted on: April 9, 2021

Job Description:

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: MSA's must be proficient in spoken and written English. Experience or Education: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education: One year above high school; OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for the entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Preferred Experience:
* Ability to multi task and work using multiple programs simultaneously Grade Requirement:
In addition to the basic requirements above, all applicants must also meet the following grade requirement for an Advance Medical Support Assistant, GS-0679-6. To qualify, applicants must have one (1) year of experience equivalent to the GS-5 grade level which demonstrates knowledge, skills, and abilities that are directly related to the specific assignment. Your application must demonstrate that you meet the following:
* Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
* Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
* Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
* Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
* Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative function to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
* Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005/117, PART II, APPENDIX G45 Dated August 1, 2019; Medical Support Assistant Qualification Standard GS-0679. https://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf The full performance level of this vacancy is GS-06. Physical Requirements: The work is primarily sedentary but also requires some standing, walking, bending, lifting and carrying of light items.

Keywords: Veterans Health Administration, Gilbert , Advanced Medical Support Assistant, Healthcare , Gilbert, Arizona