Front Office Medical Assistant - Gilbert North
Posted on: January 15, 2022
Join Village Medical as a Patient Reception Specialist (Front
Office Medical Assistant) in Gilbert North.
Clinic Location: 76 W Guadalupe Rd. Gilbert, AZ 85233
Join the frontlines of today's healthcare transformation.
Reporting to the Practice Administrator, the Patient Reception
Specialist is responsible for ensuring easy, efficient, and
service-oriented check-in and check-out process at the practice.
This individual will be responsible for patient registration,
check-in and check-out as well as answering calls, creating patient
encounters, scheduling appointments. He/she will ensure accurate
data entry in necessary practice systems as well as filing
insurance claims and patient account follow up. He/she will also be
accountable for regular reporting requests that support practice
operations and appropriate patient communication.
While this role will be dynamic in nature, key responsibilities and
expectations of the position include:
Greets all patients and visitors in a professional and welcoming
Obtains copies of insurance cards, driver's license,
authorizations, referrals and other required appointment
documentation and appropriately saves them in practice EMR.
Performs demographic and insurance validation, and informs patient
of privacy policies and procedures.
Adheres to practice and regulatory mandates around maintaining
Effectively communicates unexpected schedule delays to patients and
assists with patient comfort should delays arise.
Appropriately prepares for day in accordance with practice
schedules including reviewing Patient Eligibility and Phone report,
preparing new patient paperwork and scanning into EMR upon patient
In partnership with Patient Reception team, reviews and complies
required Patient Notes and Appointment Notes along to ensure
Receives practice deliveries and follows designated protocol for
logging and notifying appropriate personnel.
Collects patient co-payments, reconciliation charges and
outstanding balances upon Check-In as well as submitting batches on
a daily basis.
Keeps the reception and patient waiting areas clean and
Enters charges into EMR and submits appropriate claims for Real
Schedules patient appointments/follow-up appointments in accordance
with established policies and procedures.
Facilitates an exceptional patient experience with a high level of
service, communication and support.
Supports overall efficient practice operation including service and
support of providers and demonstrating a "can-do" attitude with
respect to solving problems and resolving patient and practice
Background And Educational Requirements
Medical Assistant Certification required
Must have current BLS certification for healthcare providers
through American Heart Association or Red Cross
Must have High School Diploma or equivalent
Experience in primary care, family practice, internal medicine,
urgent care or ER preferred
3 - 5 years administrative assistant experience in a medical
office, including hands-on knowledge of medical billing.
Adept in medical terminology and insurance practices.
Proficient in use of computer programs and applications including
Outlook applications and practice EMR systems.
Competent in basic arithmetic to make calculations, balance and
reconcile figures, and make changes accurately.
Knowledgeable of CPT and ICD-10 coding.
Self-motivated: energetic, self-starter; can work autonomously.
Results oriented: bias for action; demonstrated track record of
achievement; drive for attainment of superior outcomes.
Flexible: ably navigates within ambiguity; solution-oriented.
Communication: conveys thoughts and expresses ideas effectively
both verbally and in writing; strong presentation skills.
Collaboration: orientation to team-based work product and
Service: Actively supports others, demonstrates an optimistic,
can-do approach to issue resolution.
Humility: low ego; engenders trust; respectful.
Our unique Village Medical culture - how inclusion and diversity
make the difference.
At Village Medical, we see diversity and inclusion as a source of
strength in transforming healthcare.---We believe building trust
and innovation are best achieved through diverse perspectives. To
us, acceptance and respect are rooted in an understanding that
people do not experience things in the same way, including our
healthcare system.---Individuals seeking employment at Village
Medical are considered without regard to race, religion, color,
national origin, gender, sexual orientation, age, marital status,
veteran status, or disability status.
Those seeking employment at Village Medical are considered without
regard to race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status or disability
Explore your future with Village Medical today!
Keywords: VillageMD, Gilbert , Front Office Medical Assistant - Gilbert North, Healthcare , Gilbert, Arizona
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