Call Center Pharmacy Technician (Onsite)
Location: Gold Canyon
Posted on: September 24, 2022
NOTE: This posting is for an onsite position located in our
Chandler, AZ Call Center!
Looking for a rewarding career with tons of room for growth?
Walgreens will sponsor and provide training for you to obtain your
AZ pharmacy technician license!
In accordance with state and federal regulations, performs data
entry and patient registration. Responsible for resolution of
third-party rejects and responding to high-volume customer
inquiries, working under direct supervision. Follows standard
operating procedures and performs duties in accordance with Company
policies and procedures. Responsible for using pharmacy systems to
obtain patient and drug information. Duties may vary based on the
- Using Walgreens prescription data entry procedures and
guidelines, processes new patient registration by entering data
into appropriate system. Handles patient prescription requests
within HIPAA guidelines and enters refill orders for processing.
Troubleshoots to obtain missing prescription information, and
interprets medical abbreviations (SIG codes). Resolves all data
entry related exceptions.
- Handles correspondence to patients (inbound calls, chats,
emails) and makes outbound calls to prescribers and patients as
- Resolves Third Party Rejects by reviewing, gathering
information, making corrections and resubmitting for processing
according to individual plan requirements. Makes telephone calls to
insurers and others to obtain information, gain override approval
or otherwise resolve the Third Party Rejects.
- Provides assistance to Pharmacists, both those in the facility
and those at other locations. Identifies and communicates issues to
senior level staff as appropriate.
- Must obtain active technician license or certification within
the first 90 days, and maintain an active technician license or
An Equal Opportunity Employer, including disability/veterans
About Walgreens Boots Alliance
Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail
pharmacy, impacting millions of lives every day through dispensing
medicines, and providing accessible, high-quality care. With more
than 170 years of trusted healthcare heritage and innovation in
community pharmacy, the company is meeting customers' and patients'
needs through its convenient retail locations, digital platforms
and health and beauty products.
Including equity method investments, WBA has a presence in more
than 25 countries, employs more than 450,000 people and has more
than 21,000 stores.
WBA's purpose is to help people across the world lead healthier and
happier lives. The company is proud of its contributions to healthy
communities, a healthy planet, an inclusive workplace and a
sustainable marketplace. WBA is a participant of the United Nations
Global Compact and adheres to its principles-based approach to
WBA is included in FORTUNE's 2021 list of the World's Most Admired
Companies*. This is the 28th consecutive year that WBA or its
predecessor company, Walgreen Co., has been named to the list.
More company information is available at .
Keywords: Walgreens, Gilbert , Call Center Pharmacy Technician (Onsite), Healthcare , Gold Canyon, Arizona
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