Per Diem Patient Access Representative - St. Joes Hospital - Phoenix, AZ
Company: UnitedHealth Group
Location: Gilbert
Posted on: September 18, 2023
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Job Description:
$2,000 Sign On Bonus For External CandidatesOptum is a global
organization that delivers care, aided by technology to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data and resources they need to
feel their best. Here, you will find a culture guided by diversity
and inclusion, talented peers, comprehensive benefits and career
development opportunities. Come make an impact on the communities
we serve as you help us advance health equity on a global scale.
Join us to start Caring. Connecting. Growing together.Responsible
for providing patient-oriented service in a clinical or front
office setting; performs a variety of clerical and administrative
duties related to the delivery of patient care, including greeting,
and checking in patients, answering phones, collecting patient
co-pays and insurance payments, processing paperwork, and
performing other front office duties as required in a fast-paced,
customer-oriented clinical environmentThis position is per diem (on
call as needed). It may be necessary, given the business need, to
work occasional overtime. Our office is located at 350 W. Thomas
Rd. Phoenix, AZ.Primary Responsibilities:* Communicates directly
with patients and / or families either in person or on the phone to
complete the registration process by collecting patient
demographics, health information, and verifying insurance
eligibility / benefits* Utilizes computer systems to enter access
or verify patient data in real - time ensuring accuracy and
completeness of information* Gathers necessary clinical information
and processes referrals, pre-certification, pre-determinations, and
pre-authorizes according to insurance plan requirements* Verifies
insurance coverage, benefits and creates price estimates,
reverifications as needed* Collects patient co-pays as appropriate
and conducts conversations with patients on their out-of-pocket
financial obligations* Identifies outstanding balances from
patient's previous visits and attempts to collect any amount due*
Responsible for collecting data directly from patients and
referring provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge*
Responds to patient and caregivers' inquiries related to routine
and sensitive topics always in a compassionate and respectful
manner* Generates, reviews and analyzes patient data reports and
follows up on issues and inconsistencies as necessary* Maintains
up-to-date knowledge of specific registration requirements for all
areas, including but not limited to: Main Admitting, OP
Registration, ED Registration, Maternity, and Rehabilitation
units.You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:* High School Diploma / GED (or higher) OR
equivalent experience* 1+ years of Customer Service experience such
as hospital, office setting, customer service setting, or phone
support* Ability to work onsite at 350 W. Thomas Rd. Phoenix,
AZPreferred Qualifications:* Experience with Microsoft Office
products* Working knowledge of medical terminology* Understanding
of insurance policies and procedures* Ability to perform basic
mathematics for financial payments* Experience in requesting and
processing financial payments* Experience in insurance
reimbursement and financial verification* Experience in a Hospital
Patient Registration Department, Physician office or any medical
settingSoft Skills:* Strong interpersonal, communication and
customer service skillsPhysical and Work Environment:* Standing for
long periods of time (10 to 12 hours) while using a workstation on
wheels and phone/headset.**PLEASE NOTE** The sign on bonus is only
available to external candidates. Candidates who are currently
working for a UnitedHealth Group, UnitedHealthcare or related
entity in a full time, part time, or per diem basis ("Internal
Candidates") are not eligible to receive a sign on bonus.At
UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative
Action employer, and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.UnitedHealth Group is a drug - free
workplace. Candidates are required to pass a drug test before
beginning employment .#RPO #RED
Keywords: UnitedHealth Group, Gilbert , Per Diem Patient Access Representative - St. Joes Hospital - Phoenix, AZ, Healthcare , Gilbert, Arizona
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