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Registered Nurse (Nuse Manager, Nurse Advice Call Center)

Company: Company Confidential
Location: Gilbert
Posted on: July 9, 2018

Job Description:

Major duties include: Manages resources for the utilization of staff, supplies, and equipment. Functions in administrative capacity concerning nursing practice issues. Collaborates with other service lines in providing patient centered care. Creates a positive work environment to enhance care delivery and professional development of competent staff. Provides training for the nursing staff. Manages and markets nurse tele-advice services such as the tuck-in program. Participates in weekly, bi-weekly or monthly customer service conference calls with Leadership of Call Centers throughout the 5 medical centers in the VISN. Acts for VNACC Director in Director's absence. Maintains complaint log for VNACC. Researches complaints and provides timely follow up and solutions. Provides leadership and guidance in the application of nursing process to client care, organizational processes, systems and improving outcomes for the VISN Nurse Advice Call Center. Performs Telephone Triage as needed per staffing requirements. Fosters the practice of nursing triage by using sound clinical judgment, patient teaching activities, addressing ethical issues that impact clients and staff and demonstrates leadership and mentoring of nursing staff, which may include ethics consultations. Exercises authority, responsibility, and accountability for managing and directing nursing and administrative tele-advice employees. Analyzes unit productivity, call volume, average speed of answer, and other Utilization Review Accreditation Council (URAC) measures on a weekly basis to provide feedback to staff. Work Schedule: Monday - Friday; 8:00 am - 4:30 pmFinancial Disclosure Report: Not requiredBasic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing. Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Preferred Experience: Masters degree in nursing or related field with BSN from NLNAC or CCNE accredited program preferred. 3-4 years nurse manager experience; previous outpatient experience; call center; critical care, emergency department, mental health experience preferred. Demonstrated expertise in organization dynamics, evaluative techniques, leadership abilities and experience handling multiple-competing responsibilities. Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade: Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required. Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience. Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience. Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required. Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree. Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office.Physical Requirements: must be able to perform all activities of the position without restriction. This position involves considerable standing, walking, stooping, bending, reaching, lifting and turning. The work may involve pushing or lifting weight in excess of 50 pounds and going up and down flights of stairs. This position requires visual and auditory acuity at a level to provide safe and effective practice.NoneTo apply for this position, you must provide a complete Application Package which includes:LicenseResumeTranscriptALSO REQUIRED: VA Form 10-2850a - Application for Nurses and Nurse Anesthetists can be found at: http://www.va.gov/vaforms/search_action.asp?FormNo2850&tkey&ActionSearch.The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, etc.Cover LetterDD-214OF-306LicenseOther Veterans DocumentResumeSF-15SF-50Transcript

Keywords: Company Confidential, Gilbert, Registered Nurse (Nuse Manager, Nurse Advice Call Center), Healthcare, Gilbert, Arizona

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