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Patient Financial Services Rep Physician Practice

Company: Banner Health
Location: Gilbert
Posted on: March 10, 2019

Job Description:

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Good health care is key to a good life. At Banner Health, we understand that, and that's why we work hard every day to make a difference in people's lives. We've united under a common goal: Make health care easier, so life can be better. It's a lofty goal, but it's one we're committed to seeing through. Do you like the idea of making a positive change in people's lives - and your own? If so, this could be the perfect opportunity for you. Apply now.

Banner Gateway Orthopedics is an energetic, busy clinic, serving a vast age range of patients from pediatric to geriatric. We strive to provide a customer obsessed environment and provide excellent patient care from phones to discharge. We are staffed with 7 surgeons, 8 Physician Assistants, 8 MA's, 3 radiology techs and numerous other high achieving staff. Due to success within the community, our practice continues to grow with the expansion of adding providers and staff in every aspect of orthopedic needs for our patients. Our patients come to us from all over the east valley and we pride ourselves on the relationship we have with primary care physicians in and outside of the Banner Health system. Banner as an organization is constantly striving to improve the work environment and how we provide care to our community.

Banner strives to push boundaries, challenge the norm, and come up with ways to make health care easy for our patients and for our staff. The clinic is conveniently located on the Gateway campus in Gilbert off the exit of US-60 and Higley road. If you are looking to be challenged, work with a large team that is focused on getting the absolute best results for patients, then Banner Gateway Orthopedics is just the place to start or continue your journey in healthcare. As a Patient Financial Service Representative, you will work directly with our patients before and after their appointments. You will get a chance to help improve quality of care, life and help patients get back to their regular daily lives after injury. A career with Banner is great if you are just starting out, or have many years' experience. Everyone at Banner contributes to our patients lives! Our team is like a family and we help one another, empower one another to make decisions, and encourage natural talents so each member can grow.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

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About Banner Medical GroupAt Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Loveland, Colo. and Torrington, Wyo., to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

About Banner HealthBanner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

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Job SummaryThis position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

Essential Functions

Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizationsCalculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.

Minimum QualificationsHigh school diploma/GED or equivalent working knowledge.Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are requiredPreferred QualificationsWork experience with the Companys systems and processes is preferred. Previous cash collections experience is preferred.Additional related education and/or experience preferred.

Keywords: Banner Health, Gilbert , Patient Financial Services Rep Physician Practice, Healthcare , Gilbert, Arizona

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