Registered Nurse - Partnership w/Dignity Health - Gilbert
Company: Contessa Health Inc
Posted on: June 10, 2019
About the Role:
As a Recovery Care Coordinator Nurse (RCCN), you will be at the
forefront of Contessas new and highly innovative care model that
allows patients who are clinically the option to receive acute
level care in the comfort of their own home in lieu of an inpatient
setting. As a Recovery Care Coordinator Nurse, you will leverage
Contessas proprietary workflow platform, advanced telehealth
technology, and our interdisciplinary network of doctors, nurses,
social workers, and ancillary providers to improve the health and
well-being of our patients during what is often one of the most
challenging times in the lives of our patients and their
The Recovery Care Coordinator Nurse is the patients advocate and
works directly with patients in the assigned market. You will work
directly with the patients providers in the development of the
patients personalized care plan and be the primary point of contact
regarding the patients experience of receiving coordinated care in
the home. This position is located in the Gilbert Regional and the
RCC will work 2-10 Monday through Friday.
Contessa offers a unique opportunity for individuals interested in
being part of a fast-paced start-up culture at an organization
leading the country in redefining the way we care for patients that
typically would be treated in the hospital setting. To best
advocate for the patient, you must exhibit boundless empathy,
unwavering integrity, and a willingness to go above and beyond to
do what is best for our patients, their families, and our physician
partners are quintessential attributes of successful members of our
team. At Contessa, you will have the opportunity to make a direct
impact on the lives of our patients and be a part of shaping an
innovative space in the health care industry. Contessa is a
high-growth start-up and we're looking for individuals excited
about the opportunity for rapid career development as they help
shape and execute our innovative care models.
Facilitates communication and coordination between all members of
the care team.
Assists all patients throughout the care model by acting as a
patient advocate and navigator.
Provides patient education of program including telehealth
education and disease specific patient education to patients.
Connect with providers and patients regularly via a telehealth
platform and receive regular updates on patient activity that
include vital signs and assessments.
Coordinate referrals and appropriate resources to assist patient
and/or caregiver in continuation of care in the outpatient
Assists in the tracking and prioritization of high risk patients
and ensures patients have access to services appropriate to meet
Maintains all required documentation on provider and patient
interactions including visits, intake, interventions, patient
issues, and any other elements of the patients individual plan of
Generates operational, clinical, and quality reports and presents
market updates on a regular basis.
Manages clinical and operational workflows.
Interacts with the patient and the multidisciplinary team to
evaluate and document measurable health care goals. Communicates to
the appropriate providers any patient environmental barriers to the
adherence of the Care Plan.
Communicates discharge information to other clinical departments or
members of the Care Team.
Watches for trends and hurdles involved in health care system and
incorporates solutions for system challenges, including patient,
family and physician responses into an evolving process and model
that increases quality and satisfaction with the care experience
patient or physician.
Builds and maintains collaborative professional working
relationships with physicians, Medical Directors, clinicians, and
community at large to develop and implement a successful
cross-continuum care management.
Monitors the care that the patient receives and brings it to the
attention of a provider.
Assists as needed in client and community outreach and critical
incident/incident/complaint management. Qualifications
Education: ASN Associate of Science in Nursing and current, active
AZ RN license in good standing
Experience: 3-5 years of acute nursing experience. Possess a
general knowledge of clinical standards and outcome
Work Schedule: 2-10 pm - Monday - Friday Shift.
Health: Able to pass required drug screen and communicable disease
Background: Able to pass detailed criminal background check
according to company policy
Qualifications (Desired but not required):
Education: BSN preferred
Certification: Care Coordination and Transition Management
Regional knowledge: Prefer knowledge of the geographical area of
the assigned market
Ability to provide superior customer service; every decision needs
to be made with the patient in mind. Patient safety is our number
Strong attention to detail and ability to maintain written records
and reports. Excellent verbal and written communication that is
clear, well-organized, and demonstrates an understanding of
Exhibits exceptional interpersonal skills and proper judgment when
dealing with provider partners, staff and patients.
Ability to predict needs as best as possible and stay one step
ahead of the patients care.
Pursues activities with focus and drive, defines work in terms of
success, and can be counted on to complete goals. A positive
outlook and a can-do attitude is a must.
Enjoys working within teams; dependable in both productivity and
attendance. Flexible and willing to share on-call after hours with
other Recovery Care Coordinators is required.
Ability to consistently communicate with teammates; open to
opinions and feedback from team members and follows through on all
Our team members are our greatest asset. Thats why you will find
that Contessa has built a culture around trust, open communication,
and a unified desire to change the way healthcare is being
delivered. Its important to us that you like your job, are
motivated by the work you do every day and feel supported by
leadership. Contessa offers a generous compensation and benefits
package, a strong belief in a healthy work-life balance and great
opportunities for career growth.
Keywords: Contessa Health Inc, Gilbert , Registered Nurse - Partnership w/Dignity Health - Gilbert, Healthcare , Gilbert, Arizona
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