Call Center Customer Service Agent

Company: Public Storage
Location: Gilbert
Posted on: February 13, 2020

Job Description:

Company Description As a Call Center Customer Service Agent, you love helping people; you're compassionate, you listen; you're good at addressing customer inquiries regarding company products and services and their account and billing issues. Most of all, you enjoy resolving issues in a positive manner, keeping company interests in mind. If this is you, your search for a Customer Service position ends here; we have the perfect opportunity for you at our state-of-the-art Call Center! We're Public Storage, established in 1972, today we have thousands of locations nationwide and are recognized as the leader in the self-storage industry! Job Description Excellent Customer Service - Provide customers with the highest levels of service and professionalism to ensure customer satisfaction without compromising on Public Storage integrity - Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision making skills Day-to Day Business - Answer inbound customer calls on a daily basis and perform administrative duties on items such as customer account and status inquiries, and make outbound return calls to customers - Attend one-on-one feedback sessions on performance and participate in team meetings to ensure success - Participate and contribute in related Customer Service, Marketing and other projects as assigned BENEFITS: - Starting hourly rate of $14 with annual merit increases based on performance - Four weeks paid training - Comprehensive group healthcare programs - 401(k) with generous employer match - Internal promotional and career opportunities Qualifications - Minimum of 2 years customer service experience -- preferably in a call center, hospitality or banking environment - Multitask; talk and type; move from administrative to live calls - Strong verbal and written communications skills - Research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions - Proficient in Windows-based computer programs with excellent navigation skills. - Skills in languages other than English are a plus Click the 'APPLY' button to take charge of your sales and service career today or text 'PSCALL' to 25000 Additional Information All your information will be kept confidential according to EEO guidelines. REF510H Privacy Policy Req ID: Skills/Requirements Job Reference #: Job Status: Full Time Date Posted: 2/4/2020 Pay Rate: Recruiter and Available Location Information -, Gilbert, AZ 85233

Keywords: Public Storage, Gilbert , Call Center Customer Service Agent, Hospitality & Tourism , Gilbert, Arizona