Inbound Mortgage Customer Service Specialist
Company: Wells Fargo Bank
Posted on: February 16, 2020
Important Note: During the application process, ensure your contact
information (email and phone number) is up to date and upload your
current resume when submitting your application for consideration.
To participate in some selection activities you will need to
respond to an invitation. The invitation can be sent by both email
and text message.? In order to receive text message invitations,
your profile must include a mobile phone number designated as
?Personal Cell? or ?Cellular? in the contact information of your
At Wells Fargo, we want to satisfy our customers? financial needs
and help them succeed financially. We?re looking for talented
people who will put our customers at the center of everything we
do. Join our diverse and inclusive team where you?ll feel valued
and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding
talent. It all begins with you.
Consumer Banking is an industry leader in supporting homeowners and
consumers, in addition to operating one of the most extensive
banking franchises in the country. We serve mass market, affluent,
and small business customers; as well as provide home and personal
lending. Our focus is on delivering an exceptional experience for
our customers through financial advice and guidance coupled with
providing the products and services that will help them realize
their financial hopes and dreams.? We?ve built our team of top
professionals by rewarding their accomplishments and ensuring they
have what's needed to succeed.
This is a full time opportunity to work in a professional inbound
and outbound contact center setting that provides answers and
guidance to sales, service, and fulfillment customers. This
position requires the ability to navigate through multiple systems
while providing resolution for the customer. Responsible for
handling incoming sales, service, and fulfillment calls as well as
placing outbound calls to current and potential Wells Fargo
Duties may include:
--- Provide customer service with the objective of profiling
customers and extending contact to sell new or additional products
and /or services.
--- Handles situations which require deviation from standard script
--- Complete necessary system navigation and call tracking.
--- Responsible for developing and maintaining knowledge of a
variety of financial products and services.
--- Handles calls with the intent of providing customer
satisfaction and retention.
Inbound Sales Specialists are expected to follow specific call
processes that enable us to determine the best path for each
customer?s situation. We provide our Inbound Sales Specialists with
continuous coaching and development which not only enhances their
ability to provide exemplary service and production solutions to
our customers, but also enhances the Inbound Sales Specialist?s
Our successful specialists will demonstrate self-motivation, a
positive attitude, have the ability to work well on team and have a
solid work history. They also demonstrate strong listening, written
and verbal communication skills. They are receptive to coaching and
feedback, have the desire to meet/exceed goals.
As an Inbound/Outbound Phone Specialist, you will be on the phones
100% of the time.
Commission is not a part of this role
The Contact Center is open Monday ? Friday 7a to 7p, Saturday 7a to
4p. and Sunday 8a to 4p. Primary shift will be 10:30a - 7p, working
either a Saturday or Sunday shift each week. Must be able to work
any shift during hours of operation based on business needs.
This SAFE position has customer contact and job duties which may
include the offering/negotiating of terms and/or taking an
application for a dwelling secured transaction. As such, this
position requires compliance with the S.A.F.E. Mortgage Licensing
Act of 2008 and all related regulations. Ongoing employment is
contingent upon meeting all such requirements, including acceptable
background investigation results. Individuals in a SAFE position
also must meet the Loan Originator requirements under Regulation Z
(LO) outlined in the job expectations below.
--- 6+ months of experience offering products and services to
customers based on their needs demonstrated through work or
--- Ability to effectively listen and elicit information
--- Experience addressing and resolving complex customer issues
--- Excellent verbal, written, and interpersonal communication
--- Basic knowledge and understanding of banking products and
--- Basic Microsoft Office skills
--- Ability to navigate multiple computer systems, applications,
and utilize search tools to find information
--- Ability to troubleshoot common computer problems
--- Ability to address and resolve complex customer issues
--- This position requires SAFE registration at the time of
employment. Wells Fargo will initiate the SAFE registration process
immediately after your employment start date. The Nationwide
Mortgage Licensing System (NMLS) web site
(http://fedregistry.nationwidelicensingsystem.org ) provides the
MU4R questions and registration required for employment in this
--- Individuals in Loan Originator (LO) positions must meet the
Consumer Financial Protection Bureau qualification requirements and
comply with related Wells Fargo policies. The LO qualification
requirements include meeting applicable financial responsibility,
character, general financial fitness and criminal background
standards. A current credit report will be used to assess your
financial responsibility and credit fitness, however, a credit
score is not included as part of the evaluation. Successful
candidates must also meet ongoing regulatory requirements including
additional screening, if necessary.
--- Ability to work nights, weekends, and/or holidays as needed or
AZ-Tempe: 1150 W Washington St - Tempe, AZ
All offers for employment with Wells Fargo are contingent upon the
candidate having successfully completed a criminal background
check. Wells Fargo will consider qualified candidates with criminal
histories in a manner consistent with the requirements of
applicable local, state and Federal law, including Section 19 of
the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and
transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity
Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual
Keywords: Wells Fargo Bank, Gilbert , Inbound Mortgage Customer Service Specialist, Hospitality & Tourism , Gilbert, Arizona
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