GilbertRecruiter Since 2001
the smart solution for Gilbert jobs

Customer Service - San Tan

Company: Service King Collision Repair Centers
Location: Gilbert
Posted on: March 25, 2020

Job Description:

Position Summary:

The Customer Experience Representative is responsible for ensuring best-in-class customer service is delivered to all customers throughout the repair process.

This position requires a high level of customer service, communication skills, and a positive attitude. The Customer Experience Representative must possess a moderate level of technical knowledge about the auto-collision repair process.

Responsibilities:



  • Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person; educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
  • Complete all facets of vehicle intake process: Walk the vehicle with the customer; map damage areas with markers; take/upload photos and customer info to Service King's Centralized Estimating team; pre scan vehicles; prepare vehicle tags and packet for Repair Planner
  • Establish communication expectations with customer: Provide repair status updates to customer via call or text based on an established communication cadence with the customer
  • Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
  • Conduct final quality control check: Perform the final quality control check prior to customer pick up to ensure the quality of the repair will meet or exceed customer expectations and Service King's standards
  • Perform administrative tasks: Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
  • Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed


    -- Additional responsibilities as assigned

    Competencies:

    Core Competencies:



    • Teamwork -- Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting
    • Accountability -- Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for
    • Results Driven -- Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted
    • Sound Judgment -- Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely
    • Customer Focus -- Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and


      Specialized Competencies:



      • Interpersonal Skills -- Ability to create positive interactions with customers
      • Multi-Tasking -- Ability to work on and successfully complete many different task or projects at the same time
      • Problem-Solving -- Ability to determine solutions to customer problems quickly and effectively
      • Stress Management -- Ability to perform under pressure and in adversity
      • Excellent Written and Verbal Communication -- Ability to provide clear, concise information in writing, via phone or in-person


        Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Service King Collision Repair Centers, Gilbert , Customer Service - San Tan, Hospitality & Tourism , Gilbert, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Delivery Driver Partner
Description: goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners with customers who have better (more...)
Company: GoPuff
Location: Fountain Hills
Posted on: 04/9/2020

Delivery Driver Partner
Description: goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners with customers who have better (more...)
Company: GoPuff
Location: Cave Creek
Posted on: 04/9/2020

BBW Key Holder-SHOPS AT NORTERRA
Description: Description Supports delivering sales plan through effective execution of store and operational tasks. Building High Performing Teams: ul li Participates in the hiring process by screening and scheduling (more...)
Company: Bath & Body Works
Location: Phoenix
Posted on: 04/9/2020


Deliver with GoPuff - No Restaurants, No Riders
Description: goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners with customers who have better (more...)
Company: GoPuff
Location: El Mirage
Posted on: 04/9/2020

Deliver with GoPuff - No Restaurants, No Riders
Description: goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners with customers who have better (more...)
Company: GoPuff
Location: Cave Creek
Posted on: 04/9/2020

Deliver with GoPuff - No Restaurants, No Riders
Description: goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners with customers who have better (more...)
Company: GoPuff
Location: Litchfield Park
Posted on: 04/9/2020

Deliver with GoPuff - No Restaurants, No Riders
Description: goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners with customers who have better (more...)
Company: GoPuff
Location: Laveen
Posted on: 04/9/2020

GoPuff Driver Partner - No Restaurants, No Riders
Description: goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners with customers who have better (more...)
Company: GoPuff
Location: Laveen
Posted on: 04/9/2020

Delivery Driver Partner
Description: goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners with customers who have better (more...)
Company: GoPuff
Location: Higley
Posted on: 04/9/2020

Delivery Driver Partner
Description: goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners with customers who have better (more...)
Company: GoPuff
Location: Phoenix
Posted on: 04/9/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Gilbert RSS job feeds