Customer Service
Company: Freedom Financial Network
Location: Coolidge
Posted on: May 13, 2022
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Job Description:
Job Description THE OPPORTUNITY: To be considered, applicants
must be based in Arizona.As a Customer Service Representative with
Freedom, you are one of the most important voices our clients hear
on their journey to financial freedom. Clients enrolled in our debt
relief program have experienced financial hardship, are relieved to
have us help shoulder some of that burden, but still feel a lot of
stress as it relates to their debts. Our program takes time and our
Customer Service Representatives can handle some tough calls as
they speak with these individuals to share knowledge, provide
program updates, or just encourage them along the way to their
program completion.WORK FROM HOME / HYBRID: From your bed to your
desk in 30 seconds! We're proudly offering work from home options
for this role. However, applicants should be based in Arizona. This
role requires employees to have high speed internet. Once a return
to work plan is finalized, we anticipate this role to spend up to
one week per month in the office in Tempe, Arizona.THIS POSITION IS
MONDAY TO FRIDAY ONLY! NO WEEKENDS!HOW YOU'LL CONTRIBUTE: A
Customer Service Representative aligned with our Core Values will
-- Use Care on every inbound call with customers, exhibiting both
empathy and a solutions-focused mindset. - Act with Integrity on
every task. Take accountability for their workload and own the
customer issues from start to resolution. We strive to take the
right action every time. - Collaborate with their team to share
knowledge, and continue to encourage the customer through their
journey to financial freedom. - Work to Get Better every day.
Freedom provides many resources for learning and development and we
love to see our agents grow their careers!WHY THIS OPPORTUNITY IS
UNIQUE:- Rapid career advancement opportunities- progress your
career in 3-6 months! - World-class paid training programs (earn
college credits!) - No shift bidding - Voted a Phoenix Best Place
to Work multiple years in a row - Benefits start within 30 days -
401k with employer match - 2 weeks' paid vacation (increased with
tenure) - 10 paid holidays & 5 sick days - Paid time off for
volunteer work and on your birthday - NO WEEKENDS!WHAT YOU'LL
BRING:- 1 year or more of experience in customer service
(phone/face-to-face) - Available for an 8-hour shift Mon-Fri
between the hours of 5am-7pm - Care about people and want to see
them succeed - Strong communication skills and ability to build
rapport easily - Self-starter who is comfortable taking initiative
and making swift decisions to solve problems - Strong ability to
multitask, prioritize, and manage time effectivelyThe training for
this role is extensive, however, qualifies you to earn Rio Salado
College credits. This role is challenging and not for everyone, but
those that join our team to learn and make a difference can rapidly
grow their careers. Those who embrace the challenge, providing
guidance and support to our clients, often become leaders in the
organization. Customer Service Representatives have also moved into
Payment Operations, Sales, Human Resources, or Business
Intelligence roles. If you have a heart for people, a strong work
ethic, and can embody our Core Values with every customer
interaction, we'd love to talk to you. Starting Pay: $16/hour--No
Weekends! Start Date: June 6thABOUT US: Freedom Financial Network
is a leading digital personal finance company, built to help
people. We do what traditional banks don't: Put people first. We
believe in treating people like humans, not account numbers. We
help everyday people get on, and stay on, the path to a brighter
financial future with innovative technology and personalized
support at every step. We help people control expenses, manage
debt, save money, plan ahead, and make better financial decisions.
By leveraging our proprietary data analytics and artificial
intelligence we offer solutions tailored for each step of a
consumer's financial journey, including personal loans, home equity
loans, help with debt, and even financial tools and education. With
2,400 employees across California, Arizona and Texas, we have
served more than 1 million customers, resolved more than $15
billion in consumer debt and originated $6.5 billion in loans over
the course of our 20 years in business. Driven by our core values,
we're passionate about supporting our communities and proudly
awarded over $500,000 in grants distributed by the Freedom
Foundation Fund and the Freedom Family Fund in 2021. We believe in
a culture led by diversity, equity, and inclusion, and encourage
our employees to bring their full selves to work every day. Our
diversity-focused Employee Resource Groups (ERGs) are open to all,
whether a member of the ERG community or an ally of the group and
we are a member of the Fintech Racial Equity Coalition to address
and improve inequality in the fintech industry. And finally, we
take great pride in our achievements. This year we topped the list
of Best Places to Work by the Phoenix Business Journal, we were
named a top 100 Corporate Philanthropist by the San Francisco
Business Times, a 2021 Most Admired Company and a Tech Company with
the Best Company Culture by BestCompaniesAz, a 2021 Top Work Places
winner by AZcentral and a BuiltIn Best Places to Work winner, to
name a few. If that speaks to you, apply today!Attention Agencies &
Search Firms: We do not accept unsolicited candidate resumes or
profiles. Please do not reach out to anyone within Freedom
Financial Network (FFN) to market your services or candidates. All
inquiries should be directed to Talent Acquisition only. We reserve
the right to hire any candidates sent unsolicited and will not pay
any fees without a contract signed by FFN's Talent Acquisition
leader.#LI-JB1 Associated topics: answer, call center
representative, client service, customer care, customer care
associate, customer service, customer service representative,
phone, rep, tsr
Keywords: Freedom Financial Network, Gilbert , Customer Service, Hospitality & Tourism , Coolidge, Arizona
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here to apply!
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