Customer Service Representative

Company: DISH
Location: Gilbert
Posted on: June 25, 2022

Job Description:

Department Summary

Do you like working hands-on with the latest cutting-edge technology?

The Customer Service Representative (Technician I - Broadcast Operations) identifies and fixes issues with television content delivered to DISH customers. We capture details and record the events as they unfold in a database, until the issues are resolved. We take PRIDE in being the best for those who trust us as their television provider. The TOC is looking for new team members who want to be a part of a WINNING TEAM .

• Our greatest benefit is opportunity, as we promote from within
• Paid time off - vacation and sick time
• Free DISH TV programming at your home, plus deeply discounted SlingTV and Boost Mobile plans
• Paid training
  Job Duties and Responsibilities
  
  Primary responsibilities:
  
  The TOC team is responsible for identifying, documenting, escalating and following-up on service-related channel issues for customers for DISH, DISH Mexico, Sling, and others.
  
  • Monitor on-air programming of local, national and international broadcasters
  • Answer multiple phone calls and email correspondence
  • Respond to customer complaints from the call center
  • Help identify, document and escalate signal quality issues and incidents
  • Support communication with management teams, affiliates and other third party partners
  • Coordinate with internal teams and outside providers to determine cause of outages
  • Tracks and reports discrepancies
    * This is an on-site role, not remote or hybrid*
    
    * Not directly working with customer. The role is on the back side of our system
    
    Skills, Experience and Requirements
    
    Skills and Qualifications:
    
    • Associates degree or two years of experience/training in related field or, equivalent combination of education and experience
    • 2+ years' experience with Google G-Suite and/or Microsoft Office and have advanced computer skills
    • Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents
    • Ability to work any schedule as assigned in order to meet the needs of the 24/7 business
    • Ability to type accurately between 35-40 WPM
    • Possesses strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
    • Ability to monitor services that include adult content without objections
    • Strong prioritization skills within a fast paced environment
    • Initiates career development to advance career
    • Impeccable attention to detail.
    • Previous customer service experience
    • Adapts quickly to change
      Salary Range
      
      Compensation: $18.00/Hour - $23.00/Hour
      Benefits
      
      Additional Benefits!
      
      • Insurance Benefits including Medical, Dental, and Vision
        • HSA contributions of up to $520/year by taking the tobacco free pledge, health assessment, and enrolling in online Rx and Virtual Visits
        • 401(k) retirement plan with company-match vested funds of $.50 per dollar up to $2,500/year plus generous profit sharing
        • Stock Purchase Plan - Option to acquire DISH stock at 15% discounted rates
        • Deep discounts with Smart Home Services products such as soundbars, routers, and smart cameras/doorbells
        • Tuition Reimbursement of up to 75% of eligible expenses up to $2,000 per year at an accredited college or university after 90 days of employment plus discounts with several universities we've partnered with
        • Ability to promote two levels within your first year with commensurate title and hourly pay increase of 10%
        • DISH is committed to putting safety first by adhering to current COVID protocols
        • Ability to promote into multiple levels of leadership within Dish
        • Ongoing training and development to maximize your career potential
          From versatile health perks to new career opportunities, check out our benefits on our careers website .
          
          Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.Required
          Preferred

          Job Industries

          • Customer Service

Keywords: DISH, Gilbert , Customer Service Representative, Hospitality & Tourism , Gilbert, Arizona