Denny's - HOST / HOSTESS
Company: Feast Enterprises
Location: Globe
Posted on: July 31, 2022
Job Description:
Job DescriptionReporting to the General Manager and Restaurant
Manager, the Host / Hostess greets and seats guests in a friendly
and courteous manner, receives payment and assists other service
personnel as needed to provide total guest satisfaction. Responds
to and addresses guests concerns.Job RequirementsKey Business
AreasA "Key Business Area" is an area of performance in which the
Host/Hostess must be successful to meet their accountabilities.
Successful results in the Key Business Areas are supported by the
following behaviors or actions:
- Greets guests immediately in a friendly manner upon arrival and
acknowledges at departure
- Demonstrates a sense of urgency and meets service cycle timing
standards
- Seats guests at clean, dry tables utilizing proper seating
rotation
- Determines and provides for any special needs of guests
- Maintains guest waiting list and adheres to proper seating
order procedures
- Describes promotions and suggestively sells while seating
guests; takes initial beverage order
- Attends to any other guest needs during the entire dining
experience as warranted
- Demonstrates safe cash handling procedures in accordance with
policy and accurately completes cash, credit card, and discount
transactions
- Uses proper telephone etiquette
- Enters and delivers "To Go" orders correctly
- Addresses complaints promptly in a courteous manner, and
notifies the supervisor of any issues
- Assists service personnel in providing beverage orders and
refills and clearing and setting tables
- Willingly assists other team members without being asked
- Maintains proper supply of clean menus
- Lifts and carries supplies and equipment up to 30 lbs.
- Demonstrates knowledge of station and floor breakdowns
- Possesses strong product and menu knowledge
- Maintains foyer area of restaurant to be clean, organized and
inviting to guests
- Completes all required side-work, including deep cleaning
assignments
- Adheres to Denny's Brand Standards and internal policies and
procedures
- Provides courteous service and is cordial to all team members
and guests Essential Functions
- Must have ability to raise a tray weighing up to 25 lbs.
- Must be able to bend, stoop, reach, wipe, lift, and grasp
- Must have sufficient mobility to move and operate in work
area
- Must be able to stand and walk during entire shift
- Must be able hear well in a loud environment to respond to
employee and guest needs
- Must possess basic math skills (add, subtract, multiply and
divide)
- Must meet any state, county or municipal regulation pertaining
to health risk concerns about food handling
- Must be able to observe and differentiate between monetary
denominations
- Must be able to operate point of sale system
- Must be able to work around potentially hazardous chemicals
Position Qualifications
- Must have ability to communicate effectively in English, both
orally and in writing
- Must be able to pass all required tests and training
requirements for the position
- Must be able to work in a team environment
- Meets Denny's uniform and grooming standards and maintains them
throughout the shift
- Must be able to work flexible schedule, including holidays,
nights and weekends
- Must have excellent guest service skills
- Must be dependable and able to learn basic tasks and follow
instructions
- Must place a value on diversity and shows respect for
others
Keywords: Feast Enterprises, Gilbert , Denny's - HOST / HOSTESS, Hospitality & Tourism , Globe, Arizona
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