Customer Service Representative/Operator - Medical Office
Company: Careerbuilder-US
Location: Gilbert
Posted on: January 26, 2023
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Job Description:
Job DescriptionIronwood Cancer & Research Centers has beautiful
state-of-the-art integrated Cancer and Women's Centers, with
locations strategically located throughout the Valley. Each one
provides a superior cancer care environment with a full spectrum of
cancer related services for patients. Our multi-disciplinary team
approach includes surgical oncology, medical oncology, radiation
oncology, women's centers, diagnostic imaging services, social
service support, nutritionist, integrative services, and genetic
counseling. Mission Statement: To serve the community by providing
quality, comprehensive cancer care which respects the values and
needs of each individual. Overview: We are looking for motivated,
professional, and friendly individuals to work as a Customer
Service Representative/operator. Our Customer Service
Representatives are responsible for all incoming calls and messages
and directs all calls and messages appropriately. A successful
candidate will maintain and have a clear understanding of the phone
system.This is a full-time, day shift position working a Monday -
Friday schedule. Position Summary:Responsible for appropriately
triaging all incoming calls and tasking to the correct
location/department with in the EMR system. Handle all STAT calls
appropriately by getting the call to the clinical staff. This
position is fast paced, and staff is expected to perform in
alignment with policies and procedures. Patient coordinators are
responsible for ensuring patient and facility needs are
communicated to the clinical staff within ICRC. Identifying
critical situations, handling hospital and facility requests,
routing orders as well as perform other duties and responsibilities
as required.Essential Duties and Responsibilities:
Keywords: Careerbuilder-US, Gilbert , Customer Service Representative/Operator - Medical Office, Hospitality & Tourism , Gilbert, Arizona
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