Customer Service Advisor
Company: USAA
Location: Phoenix
Posted on: May 3, 2024
Job Description:
Why USAA? Let's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Bank Customer Service role may be a new career for you. There's
a lot to learn, but the journey is mapped out and USAA is willing
to invest in you! Our comprehensive, fully paid three-month
training program includes all training materials, class
discussions, hands-on training, and e-learning modules. Our
in-office development program provides the training you need and
the encouragement to create a proactive and independent support
style to service our membership. The Opportunity We are currently
seeking dedicated professionals to work in our Phoenix office
(located at 1 Norterra Drive, Phoenix, AZ 85085) for future bank
customer service and sales opportunities in 2024. Weekly work
schedules vary and will include one weekend day. We have new
training classes starting every month. Military veterans and
spouses are highly encouraged to apply. Relocation assistance is
not available for this position.As a Bank Customer Service
Representative, you'll work within defined guidelines to facilitate
the financial security of members through needs-based sales and
service conversations on a single Banking line of business or
product set (for example; deposits, credit cards, and website
customer support). In this role, you will make a difference to our
members as you identify immediate and underlying financial needs
and respond with relevant solutions through offering USAA Banking
products and services.What you'll do:
- Handle inbound member calls in a fast-paced contact center
environment.
- Use effective communication probing questions and critical
thinking skills to identify member needs and provide relevant
solutions which may include offering banking products.
- Efficiently navigate multiple systems and programs while
maintaining an engaging member interaction that may occur across
multiple channels.
- Develop banking product knowledge to attract new members and
expand relationships with current members through product
acquisition.
- Advise and educate members on available USAA digital tools and
resources to improve the user experience.
- Provide outstanding member service by demonstrating empathy,
active listening, and professionalism.
- Apply strong time and call management skills in assisting
members with banking needs.
- Embrace continuous improvement and development through coaching
and collaboration with manager and team members.What you have:
- High School Diploma OR GED.
- Ability to provide outstanding customer service for our members
by communicating clearly and professionally by phone or email to
process banking requests and provide information on banking
products.
- Ability to prioritize and multi-task while navigating through
multiple business applications.
- Strong interpersonal and communication skills.
- Successful completion of a job-related assessment is
required.What sets you apart:
- US military experience through military service or a military
spouse/domestic partner.
- 1 year of customer contact experience in a needs-based sales
environment.
- Prior experience in a fast-paced contact center
environment.
- 6 months experience frequently communicating (minimum 60
percent of the time) with customers by phone.The above description
reflects the details considered necessary to describe the principal
functions of the job and should not be construed as a detailed
description of all the work requirements that may be performed in
the job.What we offer:Compensation: USAA has an effective process
for assessing market data and establishing ranges to ensure we
remain competitive. You are paid within the salary range based on
your experience and market data of the position. The actual salary
for this role may vary by location. The salary range for this
position is: $43,680 - $44,680 .Employees may be eligible for pay
incentives based on overall corporate and individual performance
and at the discretion of the USAA Board of Directors.Benefits: At
USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, visit our
benefits page on Applications for this position are accepted on an
ongoing basis, this posting will remain open until the position is
filled. Thus, interested candidates are encouraged to apply the
same day they view this posting. USAA is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: USAA, Gilbert , Customer Service Advisor, Hospitality & Tourism , Phoenix, Arizona
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