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Customer Service Representative - Call Center - Gilbert

Company: PrideStaff
Location: Gilbert
Posted on: January 9, 2019

Job Description:

Customer Service Representatives- Call Center Job Description Pridestaff, a national staffing company, is seeking enthusiastic Customer Service Representative, to work on a temporary to permanent basis with our clients. The Customer Service Representative will work in a call center environment and will make inbound as well as outbound call to customers Customer Service Representative - Call Center Job Responsibilities As an Customer Service Representative, you will be responsible for making inbound and outbound calls to customers regarding products and service as well as provide general information regarding questions issues. Additional responsibilities for the Customer Service Representative will include:

  • Answering inbound calls from customers in a professional manner
  • Researching information using multiple resources and route call to the appropriate resource
  • Provide customers with product and service information and resolve customers concerns and complaints
    • Enter customer information in the system and identify and escalate priority issues
    • Completing call log and producing call reports
    • Provide follow up customer calls when necessary Customer Service Representative - Call Center Job Requirements As an Customer Service Representative you must have at least 1 years' experience in a customer service role within a call center environment. You must have excellent communication skills both written and verbal as well as effective listening skills. Additional requirements for the Customer Service Representative will include:
      • Strong data entry / typing skills and computer skills
      • Experience selling products or services over the phone
      • A High School Degree or equivalent
      • A clear criminal background check and drug test
      • Must be age 18 or older Customer Service Representative - Call Center Benefits At Pridestaff, we recognize and appreciate our team member's hard work and enthusiasm! Therefore, we are proud to offer the Customer Service Representative a comprehensive benefits package! Benefits available to the Customer Service Representative include:
        • Medical Insurance
        • Dental insurance

          Keywords: PrideStaff, Gilbert , Customer Service Representative - Call Center - Gilbert, Hospitality & Tourism , Gilbert, Arizona

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