GilbertRecruiter Since 2001
the smart solution for Gilbert jobs

Customer Service Agent

Company: The Home Depot
Location: Gilbert
Posted on: June 14, 2019

Job Description:

POSITION PURPOSE
The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer s likelihood to shop again.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system.
20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.

NATURE AND SCOPE
Position reports to Supervisor Contact Center
No direct responsibility for supervising others.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.

MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 2 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
College Degree preferred
3 or more years of customer service or retail sales experience is preferred.

Knowledge, Skills, Abilities and Competencies:-Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer.
-Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made.
-Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
-Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations.
-Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company.
-Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot.
-Comfortable with making decisions independently.

Associated topics: answer, call center associate, client service, customer care specialist, customer service, customer service associate, service agent, service specialist, telephone service representative, tsr

Keywords: The Home Depot, Gilbert , Customer Service Agent, Hospitality & Tourism , Gilbert, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Lincoln Steakhouse & Bar 1936 - Dining Room Attendant - Marriott Hotels (19000IMG)
Description: Here's To Your Journey with JW Marriott Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than (more...)
Company: Marriott International
Location: Phoenix
Posted on: 06/19/2019

CSR(Customer service)
Description: Mommy Jobs Online mommyjobsonline.com is now seeking Customer Service Representatives to join our vibrant team that is dedicated to providing award winning service. Customer service representatives (more...)
Company: Mommy Jobs Online
Location: Glendale
Posted on: 06/19/2019

Full Time Spa Concierge - JW Marriott Phoenix Desert Ridge Resort & Spa - (19001EVQ)
Description: Here's To Your Journey with JW Marriott Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand with more than (more...)
Company: Marriott International, Inc.
Location: Phoenix
Posted on: 06/19/2019


Full Time Nabisco Sales Service Representative/Merchandiser Order Writer
Description: Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits Cadbury (more...)
Company: Mondelez International
Location: Mesa
Posted on: 06/19/2019

Part Time Nabisco Merchandiser
Description: Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits Cadbury (more...)
Company: Mondelez International
Location: Tempe
Posted on: 06/19/2019

Store Counter Sales
Description: Our Store Counter Sales team members are knowledgeable and energetic with a passion for automotive parts.
Company: O'Reilly Auto Parts
Location: Apache Junction
Posted on: 06/19/2019

Shift Lab Supervisor at John C Lincoln Medical Center Nights
Description: Overview HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 (more...)
Company: HonorHealth
Location: Phoenix
Posted on: 06/19/2019

Reservations Sales Specialist
Description: This is a unique opportunity to be part of an international luxury resort and spa reservations sales team. Enchantment Group's Reservation Sales Specialists use state of the art technology, effective (more...)
Company: Enchantment Group - Hotels, Resorts and Spas
Location: Scottsdale
Posted on: 06/19/2019

Acacia - Cook I (Full Time with Benefits) - JW Marriott Scottsdale Camelback Inn Resort & Spa - (190
Description: Here's To Your Journey with JW Marriott Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand with more than (more...)
Company: Marriott International
Location: Paradise Valley
Posted on: 06/19/2019

RN Nursing Supervisor - Progressive Coronary Care Unit - Shea Medical Center (Night Shift)
Description: OverviewHonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 (more...)
Company: HonorHealth
Location: Scottsdale
Posted on: 06/19/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Gilbert RSS job feeds