Wireless Fraud Care Specialist

Company: DISH
Location: Chandler
Posted on: April 17, 2024

Job Description:

Company Summary

EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network---.Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary

As a part of Customer Experience Operations (CXO), the Field Operations team is the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. -
Job Duties and Responsibilities

The Wireless Fraud Care Specialist plays a crucial role in identifying, mitigating and preventing fraudulent activities related to new activations and existing customer upgrades and adding additional lines. -Wireless Fraud Care Specialists will provide real-time and ongoing monitoring and management of order and account information to ensure integrity. - -During inbound and outbound calls with potential customers, use tools, inquisitive questions, and analysis to determine: -Validity of purchasesLegitimacy of customer's identityNature and extent of suspected fraudWhat offer the customer may receiveOff the phone research, review, and documentation:Monitor customer accounts and transactions for any suspicious activities or patternsMaintain detailed records of fraud incidents, investigations, and outcomes
Skills, Experience and Requirements

A High School diploma, GED, or equivalent call center experienceMinimum of 2 years of experience in a call center environment preferably focused on fraud detection, risk management, or a related fieldAbility to analyze data, identify patterns, and recognize anomalies that may indicate fraudulent activityIntermediate level of proficiency in Microsoft Office and/or G-suite applicationsPosition is on-site and employee must reside within drivable distance - -Detailed-oriented and strong interpersonal skillsMust be flexible to accommodate changing business requirementsWillingness to work flexible schedules - pay differential of $2/hour applies to weekends, evenings and holidaysCan actively learn through experimentation, learns quickly when facing new situations, makes the most out of available resources -Is a self-starter with an innate curiosity to explore and identify new process solutionsAbility to collaborate in a team environment and across other teamsAbility to formulate a problem statement based on observation gathered from customer interactions, and to suggest potential solutions -What is in it for you?Starting hourly pay $22.65/hr Plus a pay differential of $2/hr when working weekends, evenings or holidaysExtensive330 free channels including premiums$5 monthly Sling Blue and Orange service$10 per line (up to 5) for Boost Infinite wireless - -Medical, Dental, Vision InsurancePaid vacation and sick time401(k) Investments with Company-matched fundsTuition reimbursementHeavily discounted DISH, Sling, & Boost Infinite ServiceOpportunity is our greatest benefitGrow with us and be among -the first to help us disrupt the wireless industryOur representatives are built to work hard and rise and this role is a stepping stone into many other potential opportunities available within the company. We offer defined career ladders and extensive opportunity for upward mobility. -We encourage personal and professional growth by supporting you with all the tools to advance your career.
Salary Ranges

Compensation: $22.65/Hour
Benefits

At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. - Learn more about how our employees come together, share common interests and make valuable connections, both in and out of work; . -From versatile health perks to new career opportunities, check out our benefits on our . -Candidates need to successfully complete a pre-employment screen, which may include a drug test. -

Keywords: DISH, Gilbert , Wireless Fraud Care Specialist, IT / Software / Systems , Chandler, Arizona