Desktop Support Technician II
Company: Insight Global
Location: Goodyear
Posted on: February 18, 2026
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Job Description:
Job Description Job Description JOB DESCRIPTION Insight Global
is looking for an IT Support Specialist to support a global
logistics customer. This person will be responsible for handling
break-fix requests via ServiceNow on a daily basis. This technician
will be in charge of all Tier 2 and Tier 3 IT support in the
warehouse, which includes end-user support, troubleshooting, and
training on Microsoft Office applications such as Office 365 email
and Outlook. The majority of incidents will be hardware-related,
such as PCs and printers, but they may also involve networking and
software issues. In this role, customer service is critical because
this individual will work closely with the company's clients and IT
staff. Some days, this individual may be required to work beyond
their scheduled shift or come in on off days during peak hours,
necessitating flexible work hours. The ideal candidate will be
self-disciplined, a strong individual contributor, and possess
excellent communication skills. REQUIRED SKILLS AND EXPERIENCE -
Experience with end user support and work station set up within a
warehouse, dispatch, logistics environment. - 3 years of experience
troubleshooting RF scanners, Printers (Zebra, Brother Lazer
printers), PC's (Dell and HP) - Experience deploying and setting up
work stations - Knowledge of ticketing systems such as ServiceNow
Compensation: $28-$30/hr Exact compensation may vary based on
several factors, including skills, experience, and education.
Benefit packages for this role will start on the 1st day of
employment and include medical, dental, and vision insurance, as
well as HSA, FSA, and DCFSA account options, and 401k retirement
account access with employer matching. Employees in this role are
also entitled to paid sick leave and/or other paid time off as
provided by applicable law.
Keywords: Insight Global, Gilbert , Desktop Support Technician II, IT / Software / Systems , Goodyear, Arizona
