IT Support Associate II, Operations, IT, & Support Engineering
Company: Amazon
Location: Tucson
Posted on: April 2, 2026
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Job Description:
About OpsTech IT Operations is at the heart of Amazon’s
business. We are known for our speed, accuracy, and exceptional
service. Our buildings deliver tens of thousands of products to
hundreds of countries worldwide, every day. OpsTech IT provides
nonstop global IT support to Amazon Operations as a vital piece to
the puzzle. We are looking for self-motivated individuals to take
on new challenges and motivate teams in fostering solutions to the
hurdles we face. Together, we take ownership for what we do —
whether supporting IT infrastructure, developing new technology
in-house, launching a new Amazon Operations facility, or delighting
our customers by delivering packages directly to them. About The
Role As an IT Support Associate II, you will use your skills to
support the operations team in resolving technical problems within
Amazon operations facilities in a defined geographical area that
span across a multitude of technical disciplines. We are committed
to improvement; you will be encouraged to participate in career
development opportunities as presented to progress your career at
Amazon. What Do We Offer? Amazon offers competitive compensation
packages including comprehensive healthcare benefits starting on
Day 1, matching 401(k) program, and up to 20 weeks of paid parental
leave. But wait, there’s more: we are a casual dress code at each
of our locations (jeans, t-shirts, safety shoes and at times a neon
safety vest will be your daily outfit). Learn more about Amazon in
Andy Jassy's most recent letter to shareholders at
https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities - Allocating, maintaining, and
troubleshooting of IT equipment used in Amazon Operations
facilities. - Handling support requests and procedures across the
network. - Assisting in training new hires. - Continuous learning
of new technologies. - Supporting customers from multiple buildings
in the area, as well as remote customers. - Traveling within your
local or regional area to support our customers. - Experience in a
dynamic environment with a high degree of customer service - Can
lift up to 49 pounds, stand/walk during shifts lasting up to 12
hours, and frequently push, pull, squat, bend, and reach -
Experience troubleshooting integrated and interdependent computer
systems - 1 years of Windows, Mac or Linux Operating systems
support experience or equivalent experience - CompTIA A, CompTIA
Network, Cisco/CCNA, Linux (Redhat), Microsoft hardware
(installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate
on the basis of protected veteran status, disability, or other
legally protected status. Our inclusive culture empowers Amazonians
to deliver the best results for our customers. If you have a
disability and need a workplace accommodation or adjustment during
the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner. The starting pay for this
position is listed below. Final starting pay will be based on
factors including experience, qualifications, and location.
Starting Day 1 of employment, Amazon offers EAP, Mental Health
Support, Medical Advice Line, 401(k) matching. Learn more about our
benefits at https://hiring.amazon.com/why-amazon/benefits . USA,
AZ, Tucson - 23.00 - 37.00 USD hourly
Keywords: Amazon, Gilbert , IT Support Associate II, Operations, IT, & Support Engineering, IT / Software / Systems , Tucson, Arizona
