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Financial Crimes Supervisor 2 - Online Fraud Detection

Company: Wells Fargo Bank
Location: Gilbert
Posted on: December 5, 2019

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as ------Personal Cell------ or ------Cellular------ in the contact information of your application.At Wells Fargo, we want to satisfy our customers------ financial needs and help them succeed financially. We------re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you------ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.The Fraud Operations, Financial Crimes Supervisor 2, is responsible for a team of Financial Crimes Specialists that ensures proactive identification, prevention, execution, and detection. As a Financial Crimes Supervisor 2, you will support the business with a high level of leadership, and act as a mentor for less experienced leaders in the department. Resolves escalated issues; communicates with customers, vendors, other departments, and Financial Crimes senior management. Responsible for queue distribution and prioritization management; ongoing production and workflow improvement efforts. Plans and manages a wide range of analytical, detection and investigative activities. Works with the Financial Crimes Management team to develop and implement department policies/procedures to maximize efficiency and customer experience, and ensure compliance with regulations.The primary responsibility will be planning, coordinating, and monitoring the daily activities of the team to ensure a high level of production while maintaining a high level of quality. This role will also include but is not limited to training and coaching staff, writing and conducting performance reviews, interviewing candidates, making hiring decisions, evaluating and establishing performance standards, and suggesting methods to improve customer satisfaction. In addition, the supervisor will collaborate with Fraud Claims Management, Virtual Channel, and Center of Excellence partners in the development of strategies, concepts, and ideas to support the business objectives making adjustments as needed, give feedback, address scheduling issues, report business metrics, represent the team at meetings, develop technical training material and act as business proponent for complex business process changes and projects. The supervisor will be responsible for working in partnership to streamline efficiencies and minimize customer impact, and manage and follow up on ongoing projects.Standard Hours: Monday - Friday 8:00am-9:00pm, Saturday & Sunday 8:30am-7:00pmSchedule: To be determined**Must be flexible, as schedule may change with business needs. Some Holidays and weekends may be required.As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

    Required Qualifications
    • 4+ years of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti money laundering, or criminal justice
    • 1+ year of leadership, supervisory, or management experience

      Desired Qualifications
      • 1+ year of supervisory experience in a financial fraud operations environment
      • 1+ year of financial crimes experience
      • 1+ year of risk management experience
      • Ability to drive and lead organizational change in a dynamic environment
      • Experience resolving and working through escalated and complex customer issues
      • Ability to assess current processes/procedures and make recommendations for efficiency
      • Ability to communicate confidentially and professionally
      • Knowledge and understanding of online banking products, policies, and procedures
      • Ability to navigate multiple systems and applications to research and identify current business documentation and procedures
      • Ability to motivate and provide performance feedback to staff
      • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
      • Excellent verbal, written, and interpersonal communication skills
      • Strong organizational, multi-tasking, and prioritizing skills
      • Ability to identify and assess issues then make sound decisions
      • Experience developing and implementing project level processes, procedures and performance metrics
      • Ability to articulate issues, risks, and proposed solutions to various levels of staff and management

        Other Desired Qualifications
        • Experience developing performance standards and associated performance plans
        • Experience developing technical content to support training efforts

          Job Expectations
          • Flexibility to work different shifts

            Salary Information
            The salary range displayed below is based on a Full-time 40 hour a week schedule.

            AZ-Tempe: Min: $53,300 Mid: $74,000

            Street Address
            AZ-Tempe: 1336 W Alameda Dr - Tempe, AZ


            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.
            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Gilbert , Financial Crimes Supervisor 2 - Online Fraud Detection, Other , Gilbert, Arizona

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