Loan Servicing Specialist 3 (Insurance Support Team)

Company: Wells Fargo Bank
Location: Gilbert
Posted on: January 15, 2020

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. Our Wells Fargo Auto team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide. The Loan Servicing Specialist 3 position in Wells Fargo Auto is responsible for providing support to the Originations and Insurance Support Team. Responds, with some guidance from senior partners, to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services. Resolving issues and escalating unresolved or unusual issues as needed to senior staff members or management for guidance and resolution; providing excellent customer service at all points of customer contact internally and externally. Duties include conducting intake to determine appropriate course of action. Conducting investigative steps to fully identify the issues, processing complex transactions on-line (including monetary and non-monetary actions). Researching product information, terms, conditions, contracts, etc. and resolving complex problems and inquiries. Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly. Reconciles general ledger accounts to ensure balance. Handles incoming correspondence in accordance with external and internal policies and procedures. Generates and/or composes written correspondence as needed. Reviews data and reports trends to management. Duties may also include: account maintenance, report generation, project work and work direction on business need. Specialized Titles - The Specialized Titles is responsible for facilitating the out of state transfer and title maintenance process between the customer and department of motor vehicles. Business hours- Mon- Friday 5:00am- 5:00pm MST (Overtime may be required ) Must be flexible with business hours.

Required Qualifications

• 6+ months of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience
  
  Desired Qualifications
  
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to interact with all levels of an organization
  • Ability to communicate confidentially and professionally
  • Ability to organize and manage multiple priorities
  • Ability to research and report on a variety of issues using problem solving skills
  • Ability to work effectively, as well as independently, in a team environment
  • Strong time management skills and ability to meet deadlines
    
    
    
    Salary Information
    The salary range displayed below is based on a Full-time 40 hour a week schedule.
    
    AZ-Chandler: Min: $31,200 Mid: $40,000
    
    
    Street Address
    AZ-Chandler: 2501 S Price Rd - Chandler, AZ
    
    
    Disclaimer
    
    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
    
    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
    

Keywords: Wells Fargo Bank, Gilbert , Loan Servicing Specialist 3 (Insurance Support Team), Other , Gilbert, Arizona