E-Commerce Clerk

Company: Fry's Food Stores
Location: Gilbert
Posted on: February 16, 2020

Job Description:

e-Commerce Clerk

Company Name:Fry's Food Stores
Position Type:Employee
FLSA Status:Non-Exempt

Position Summary
Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions

• Meet/exceed productivity standards
• Assist in training new e-Commerce team members
• Learn and adapt to new and improved processes
• Perform required opening and closing procedures
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Maintain organization and cleanliness of staging areas and equipment
• Communicate any substitutions or exceptions to customers order at time of pick-up
• Scan and bag orders on the go while following all bagging standards
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Process the orders through the point of sale (POS) system
• Retrieve each customers order from all staging locations and ensure order accuracy; load order into customers' cars
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Ensure quality and freshness of all items chosen
• Read and follow directions given in the note section
• Initiate and complete selection process for customers on-line orders
• Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
  Minimum Position Qualifications
• Ability to work without supervision
• Ability to read shelf tags
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
  Desired Previous Experience/Education
• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
  
  Education Level: None
  Required Certifications/Licenses: None
  Position Type: Part-Time
  Shift(s): Day; Evening
  Regions: West
  States: Arizona
  Keywords:
  
  Jobs at Fry's Food Stores: Fry's Food Stores is headquartered in Tolleson, Arizona. The company employs more than 17,000 Arizona residents who help us serve more than one million households per week. Fry's has been providing Arizonans with fresh food at famous low prices since 1960. Fry's Food Stores is a proud member of the Kroger Co. based in Cincinnati, Ohio .
  
  Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names . At The Kroger Co., we are Fresh for Everyone--- and dedicated to our Purpose: To Feed the Human Spirit--. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.
  
  Posting Notes: AZ--Gilbert-- 714 S Val Vista Dr --85296 -- Fry's Food Stores--[[mfield2]]--Customer Service; Store Operations --Employee-- Non-Exempt -- Part-Time-- None
  
  

Keywords: Fry's Food Stores, Gilbert , E-Commerce Clerk, Other , Gilbert, Arizona