Purpose of Job We are seeking a talented Director, Risk
Management (Shared Services Operational Risk Management) for our
San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO;
Tampa, FL; and Remote facilities.
Accountable for the development and mentoring of a high
performing team in support of the enhancement and growth of the
USAA risk management program. Influences processes at both the
business unit and enterprise level and leads and sets the agenda
for risk management deliverables. Responsible for providing risk
management support for a line of business or staff agency in key
risk identification, measurement, monitoring, control and
reporting, and the understanding and management of risk through
appropriate practices and processes. Accountable for monitoring the
risk and control environment and provides effective challenge to
internal and external stakeholders to ensure that exposures are
kept at acceptable levels. Leads cross-functional teams and
collaborates with control partners to achieve objectives across
multiple business units or Centers of Excellence. Participates in
and supports internal and external audits, regulatory reviews, and
rating agency requests. Job Requirements ABOUT USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers for 13 years straight. We
embrace a robust veteran workforce and encourage veterans and
veteran spouses to apply.
ABOUT USAA RISK Management
USAA is a growing financial services company and the Risk
Management function at USAA is an important part of this
growth. It is an exciting time at USAA and in our Risk
Management organization. We are a diversified team of Risk
professionals, working across all lines of business across USAA
operations (banking, insurance, investments) seeing the incredible
growth first-hand. Working at USAA in Risk Management affords you
the ability to be a part of USAA’s noble mission daily. We stand
behind our 11 million members who rely on us every day.
See what it's like to work for a company where your passion
meets our purpose:
Directs staff and initiatives that support risk management
programs, to include governance support, risk oversight, risk
infrastructure development, identification, quantification, and
aggregation of key and emerging risks and/or operational risks and
Advises senior management and influences process change.
Builds and manages a high performing team of risk professionals
through recruitment, training, coaching, performance management and
related managerial activities.
Manages consulting relationships with internal and external
clients in regard to budget and implementation deliverables and
risk mitigation plans as appropriate.
Partners with key stakeholders in the business and oversees the
identification, assessment and documentation of risks and controls,
including risks associated with new or modified products, services,
distribution channels, regulations and/or third-party
Directs the formulation of stress test plans for a line of
business or the enterprise, evaluates results, and frames
contingency plans in partnership with key business
Directs the oversight of model risk through model documentation
review, assessment of performance monitoring, model validation, and
Works with senior leadership to refine risk profiles, risk
appetite, and key risk metrics.
Directs teams in the development of risk dashboards and
reporting formats in alignment with risk appetite/profile and leads
teams in the identification, quantification and aggregation of
risks using analytical methodologies.
Reviews, communicates and recommends the development of risk
policies and procedures in partnership with senior leaders to
ensure appropriateness and adequacy versus industry best practices
and regulatory requirements.
Provides counsel to business unit managers on risk management
issues and supports the evaluation of new product strategies on
their impact to USAA's risk profile.
Accountable for the development, implementation and oversight of
risk management frameworks.
Formulates risk management policies, procedures and standards in
conjunction with senior management and risk management
Educates risk owners on risk management best practices and may
work with other risk functions in the development and
implementation of risk controls.
Manages processes for collecting accurate and complete internal
loss data from business areas.
May direct analysis and data mining initiatives that identify,
validate, and manage emerging risk exposures.
Assists in the early identification of risk trends by
establishing and monitoring key performance and risk
Oversees the preparation of key reports and communications and
may present to governance committees, senior leaders, regulatory
bodies and the USAA Board of Directors.
Performs all other tasks as needed.
Bachelor's degree in Risk Management, Business, Finance, or a
related field OR 4 additional years of related experience beyond
the minimum required may be substituted in lieu of a degree.
8 or more years risk management experience or 8 years operations
experience in a relevant functional area to include banking,
insurance, financial services, audit, public accounting or related
Or advanced degree or designation in a quantitative discipline
relevant to risk management and 6 or more years relevant risk
management work experience
Or PhD in a quantitative discipline and up to 4 years
relevant risk management work experience.
3 years of direct team lead or management experience.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
Extensive experience providing implementing risk oversight
programs for Enterprise Shared Services that includes performing
and/or establishing risk assessments, issue management, RCSA’s,
control reviews, testing, KRI’s, operational loss and risk
Experience implementing horizontal risk programs across the
enterprise to drive improved performance and reduce risk
Knowledgeable of law/rule/regulatory requirements.
Regulatory risk management experience which includes development
and execution of action plans, remediation, sustainability, and
interactions with regulators.
Proven ability to effectively assess process, risk and controls,
identify emerging risks and issues, analyze large bodies of risk
data, and communicate results in a concise and comprehensive manner
to multiple stakeholders across the organization
Proven ability to communicate effectively across the 1st and 2nd
Lines of Defense and build collaborative relationships.
Quickly evaluates problems, makes quick decisions, and
influences 1st Line of Defense to take appropriate action
Ability to build strong relationships with business partners and
teammates and influence change
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement) or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
8/27/20 by 11:59 pm CST time .