Purpose of Job We are currently seeking a talented Business
Support Analyst I—Workforce & Capacity for one of the following
locations: San Antonio Home Office II/II or Phoenix Campus.
Responsible for the implementation of solutions for complex
business problems. Works with other Analysts who are responsible
for supporting key functions and provides recommendations for
improvements to the business and/or business processes. Job
Requirements USAA knows what it means to serve. We facilitate the
financial security of millions of U.S. military members and their
families. This singular mission requires a dedication to innovative
thinking at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran spouses
Serves as focal point for external agencies/service providers
regarding daily operational activities or proposed strategic
changes to the services being performed.
Provides operational support on current processes and supports
business operations and management in identifying opportunities and
solutions to meet current and future business needs.
Organizes and defines parameters of assigned projects and
assembles relevant data for said project(s).
Validates information and interfaces with other departments to
include presentations of documented findings, alternatives and
Represents the business or staff agency as the subject matter
expert on special project and initiatives, as necessary.
Participates in the planning, research, analysis, development,
and implementation of new and modifications to existing
applications and processes to provide new or improved capabilities,
products, and/or services.
Develops and maintains a understanding of overall business
Maintains broad system knowledge relating to primary job
function and backup to at least one other function.
Assists with the documentation of new and revised departmental
Gathers information, analyzes data and trends, identifies root
causes, and develops work products.
Serves as a resource to less experienced team members on
escalated issues of a routine nature.
Performs research, analysis, and resolution of account issues
through the use of reports.
Reviews, validates, and/or analyzes reports that function as a
control to existing processes.
Generates and/or develops regulatory and management reports.
Develops and analyzes additional ad-hoc reports as needed by
Management and or Regulatory Agencies.
Bachelor's Degree OR 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a degree
(8 years of experience in lieu of a degree).
4 or more years of analyst or equivalent experience.
Proficient knowledge of a wide variety of systems coordination,
process/product review initiatives and the development of
management information requirements for related business
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
Green Belt Certified.
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement), or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
10/21/20 by 11:59 pm CST time .