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Quality Assurance Advisor I

Company: USAA
Location: Gilbert
Posted on: November 22, 2020

Job Description:

Purpose of JobQuality Assurance Advisor IWe are currently seeking a talented Quality Assurance Advisor Senior for San Antonio Home Office II/III, Phoenix Campus, Tampa Crosstown, or Remote Work Location Available.Responsible for developing, implementing and sustaining quality assurance programs to ensure existing and emerging risks associated with business activities are effectively identified, measured, monitored and controlled. Ensures quality standards are established in accordance with internal practices, risk and compliance policies and procedures, and regulatory requirements.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.USAA Careers - Award Winning Workplace (https://www.youtube.com/watch?v=lcGKT_Nxdgc) (17 seconds)USAA Careers World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)* Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance programs, practices and policies.* Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.* Administers quality assurance programs and communicates quality program decisions.* Schedules and facilitates training and administers training materials and events to meet quality requirements.* Briefs key stakeholders and management on quality assurance review results, trends, studies, and initiatives, and recommends courses of action.* Serves as a resource to team members and/or business and identifies appropriate issues for escalation.Minimum Education* Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.Minimum Experience* 4 or more years of quality assurance, operations or process experience.* Previous experience working in a financial services environment.* Demonstrated experience analyzing data, identifying trends, and recommending solutions.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred Experience* Issues Management experience* Issues Validation experience* Quality Assurance/Quality Control experience* Consumer lending compliance experience* RCSA experience* CRCM certificationThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is not available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement) or must have managers approval prior to posting.Last day for internal candidates to apply to the opening is 11/19/20 by 11:59 pm CST time .

Keywords: USAA, Gilbert , Quality Assurance Advisor I, Other , Gilbert, Arizona

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