Service Solutions Group - Research and Resolution Team - Greater Phoenix, AZ
Company: Fidelity Investments
Location: Gilbert
Posted on: April 4, 2021
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Job Description:
Job Description:We have a new and exciting opportunity for a
Remote Licensed Service Support Specialist in the Greater Phoenix
area! The position is fully remote and requires you reside in the
Greater Phoenix Arizona area. We offer virtual interviewing and on
boarding, as well as access to our virtual training and support.
Full access to work from home capabilities to support our clients
remotely.In the Service Support Group you will be an integral part
of a team that provides expertise for all complex service items,
emphasizing -point of service- resolution.- You will own the
outcome for the customer and provide a personalized, frictionless
experience to effectively resolve the customer need. In this role,
you will have the opportunity to help our customers feel more
confident, make clearer decisions, and achieve their own financial
dreams.The Purpose of Your RoleThe Service Support team will be
empowered and trained to resolve most issues -at point of service,-
and will proactively reach out to customers to resolve -not in good
order- items and other Fidelity identified issues.- You will serve
as a single point of contact to customers, providing a dedicated,
compassionate, and balanced approach by building customer
confidence and earning their trust.- This includes:-
Company OverviewAt Fidelity, we are focused on making our financial
expertise broadly accessible and effective in helping people live
the lives they want. We are a privately held company that places a
high degree of value in creating and nurturing a work environment
that attracts the best talent and reflects our commitment to our
associates. We are proud of our diverse and inclusive workplace
where we respect and value our associates for their unique
perspectives and experiences. Find your Fidelity at
fidelitycareers.com.
Fidelity Investments is an equal opportunity employer.We believe
that the most effective way to attract, develop and retain a
diverse workforce is to build an enduring culture of inclusion and
belonging.
Fidelity will reasonably accommodate applicants with disabilities
who need adjustments to participate in the application or interview
process. To initiate a request for an accommodation, contact the HR
Leave of Absence/Accommodation Team by sending an email
to-accommodations @fmr.com, or by calling 800-835-5099, prompt 2,
option 2. We welcome those with experience in jobs such as
Marketing Manager, Marketing Assistant, and Marketing Coordinator
and others in the Marketing, Advertising and PR to apply.
Keywords: Fidelity Investments, Gilbert , Service Solutions Group - Research and Resolution Team - Greater Phoenix, AZ, Other , Gilbert, Arizona
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