Customer Service Representative

Company: Bill Luke San Tan
Location: Gilbert
Posted on: May 3, 2021

Job Description:

Appointment Scheduler for Used Car Appraiser$4,000 - $6,500 (hourly plus a competitive commission pay plan)$4,000/ month guarantee for first 60 daysEvery employee with Bill Luke Automotive Group is absolutely critical to its success. The Bill Luke Automotive Group has been a family-owned and operated business for over 94 years. Come join our team!This position makes outbound calls and makes appointments for our clients to bring in their cars to be appraised. No cold calling. You will be responding to inquiries in a timely manner using text, email, and phone calling. Focus on setting appointments for us to appraise vehicles.Compensation: Full Time $4,000 - $6,500 (hourly plus competitive commission pay plan)Hours:Monday -Friday 8:00am - 5:00pmBenefits:Medical, Dental, Vision Insurance after 60 days401k with 9% matchingLife InsurancePaid Vacation after 1 yearFree employee health clinic on siteEmployee Discounts - on new and used vehicle purchase and service on personal vehiclesResponsibilities :Answer customer calls and establish follows-up with appraisal appointmentsRespond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templatesProvide customers with initial product information & direct them to the appropriate dealership resourcesMust have good, clear, voice and proper phone etiquetteFollow up with leads that are not ready to make an appointment or no-showParticipate in team & process development sessions - keeping positive relationships with teammates, Used Car Buying and Service teams and dealership managementUtilize CRM tracking system dailyQualifications :At least one previous role based in strong customer service and sales experienceCall center experience is preferredDealership experience preferred.Spanish Speaker highly desirableTeam player attitudePrompt and courteousEnthusiastic personalityMust have strong computer and phone skillsWilling to submit to a pre-employment background check & drug screenValid driver's license and clean driving record preferredMust be 18 or olderBill Luke is an equal opportunity employer and maintains a drug and alcohol-free workplace. All potential employees must pass a background and drug test. If the position requires, they must also have a good driving record.

Keywords: Bill Luke San Tan, Gilbert , Customer Service Representative, Other , Gilbert, Arizona