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Part Time Sr Customer Assistance Representative Queen Creek

Company: Enterprise Rent-A-Car
Location: Queen Creek
Posted on: May 3, 2021

Job Description:

Overview Part- Time Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.This is a PART-TIME position (25 hours per week) that pays $14.00/hourApart from religious observation, must be able to work the following schedule:Monday - Friday 8am-1pm, and every other Saturday 9am-1pmJob location: 18631 E. Business Park Dr Ste 102 Queen Creek, AZ 85142As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.Responsibilities Meet and greet customers in a friendly and timely mannerProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneUnderstand and communicate rental terms and conditions, vehicle features and other servicesProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsTakeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls forcallback management, A/Rs and miscellaneous calls as assignedResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans QualificationsMust be at least 18 years oldHigh school diploma or GED equivalent requiredSome college preferredMust have at least 1 year prior customer service retail or administrative support experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work the following schedule:Monday - Friday 8am-1pm, and every other Saturday 9am-1pm

Keywords: Enterprise Rent-A-Car, Gilbert , Part Time Sr Customer Assistance Representative Queen Creek, Other , Queen Creek, Arizona

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