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Student Success Advisor

Company: Trident University International
Location: Arizona City
Posted on: May 3, 2021

Job Description:

Job Description Join the Trident UniversityInternational team providing academic advisement and counseling to students for one of the Universitys undergraduate, graduate, graduate degree/certificate programs. Trident UniversityInternational focuses on delivering a unique educational experience based on desired learning outcomes in an online environment. The Student Success Advisor will assist students in achieving their educational goals by providing information, guidance and support student success by implementing proactive strategies that promote retention through graduation. This is done by building strong relationships such that the SSA becomes a students go-to person at the university. The SSA supports adult learners in a 100% online environment, with enthusiasm, commitment, and a clear sense of purpose. The SSA will provide guidance and counsel to students regarding University policy and procedures, application/registration process, and progression requirements through degree completion milestones. Please only apply if you meet the Minimum Qualifications noted Position Requirements Bachelors degree in Social Science, Education, Psychology, Business, or closely related field Excellent phone-based skills for developing and maintaining student relationships developed through prior experience in higher education/call center environment. 1 - 3 years experience in a relevant position in higher education. Strong working knowledge of the US military to serve our students who are Active Duty, Reserve, Veteran, or military spouses with experience having assisted military students with degree progression. Required Knowledge, Skills and Abilities: A strong commitment to education with demonstrated counseling or coaching skills required to effectively keep online students engaged Strong commitment to best practices of customer service Excellent written and verbal communication skills Able to perform multiple tasks while attending to details and supporting a large student caseload Comfortable with web-based technologies Ability to work some evening/weekend hours What we offer* Comprehensive medical, pharmacy, dental, and vision benefits* for you and your family Savings and spending accounts: Health savings account, flexible spending account, dependent care account, and commuter pre-tax spending account Life and disability insurance 401(k) plan with company match Additional benefits, including EAP, voluntary benefits, tuition grant, credit union and adoption assistance *Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents. About Trident University International Trident University International focuses on delivering a unique educational experience based on desired learning outcomes in an online environment. Trident University International is a rapidly growing, established and highly regarded online university that offers bachelors, masters, and doctoral degrees in Business Administration, Health Sciences, Information Systems, and Education. Trident aspires to be the University of choice for adult learners and recognized as a leader in academic excellence, affordability, and educational advancement. Equal Opportunity Employer Trident University International is committed to a policy of equal employment opportunity and considers all persons without regard to age, color, disability, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by applicable federal, state or local law.

Keywords: Trident University International, Gilbert , Student Success Advisor, Other , Arizona City, Arizona

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