Customer Experience Representative I
Are you passionate about delivering excellent customer service
and are customer focused? Would you like to join a company that
cares about employees and invests in you through continued training
and education? Do you have strong initiative and the ability to
work well independently? If so, this Customer Experience
Representative opportunity may be a great fit for you!
Who We Are: At Farm Bureau Financial Services, our
client/members can feel confident knowing their family, home, cars
and other property are protected. We value a culture where
integrity, teamwork, passion, service, leadership and
accountability are at the heart of every decision we make and every
action we take. We're proud of our more than 80-year commitment to
protecting the livelihoods and futures of our client/members and
creating an atmosphere where our employees thrive.
What You'll Do: If you're passionate about helping others, we
may have the perfect opportunity for you to be a part of our effort
to protect the livelihoods and futures of our customers. Our ideal
candidate is team oriented and highly motivated, projecting a
positive image of Farm Bureau by providing exceptional first call
resolution service to our agents, and customers from our inbound
contact center. Areas in which we provide service include billing
assistance, policy service, system support and professional
response to inquiries. Maintaining professional and productive
relationships with our agency force, customers, and internal
departments to ensure the aims and objectives of Farm Bureau are
achieved is imperative, as well as providing them a standard of
service that results in a consistent, positive experience by
focusing on the relationship at each interaction.
What It Takes to Join Our Team:
- High school diploma or equivalent required. Associate degree or
1 year of relevant experience preferred.
- Strong customer service skills are required, including solid
verbal communication and business professional writing skills.
- Must have initiative and ability to work independently.
- Strong computer skills are required in order to quickly learn
our multiple systems. MS Office is preferred; keyboard skills of 45
- 50 NWPM.
- Must have basic math skills and ability to learn basic
knowledge of insurance products.
- Must work from our office in Manhattan, Kansas,West Des Moines
Corporate location or Gilbert, Arizona state office. During
training, hours are 8am-4:30pm for the first approximately 10-12
weeks. Then, hours will transition to a set schedule of 10:30am-7pm
Monday through Friday with an occasional 9am-1pm shift on a
prescheduled designated Saturday, approximately once every 10-12
What We Offer You: When you're on our team, you get more than a
great paycheck. We offer an enhanced 401K with a match, low cost
health, dental, and vision benefits, and life and disability
insurance options. We also offer paid time off, including holidays
and volunteer time and teams who know how to have fun. Add to that
an onsite wellness facility and cafeteria. Farm Bureau....where the
grass really IS greener!
If you're interested in joining a company that appreciates
employees, provides growth and professional development
opportunities and offers great benefits, we invite you to apply