Member Service Representative

Company: Crunch Fitness - Gilbert
Location: Gilbert
Posted on: June 6, 2021

Job Description:

Member Service & Front Desk Associate
Crunch Fitness in Gilbert, AZ is a multi-million dollar state of the art fitness facility. Looking to combine work, fitness and fun? Working at Crunch is more than a job, its an opportunity to inspire others to reach their fitness goals. Our No Judgments philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Job Overview:
We are looking for a high energy, passionate fitness oriented, sales driven and fanatically customer service minded team members to join our growing staff. This position will play a critical role in the member service life cycle from learning about the club, joining, club service and upkeep, community outreach and various responsibilities and tasks to help promote the gym. Needs to have sales background and understanding of how to overcome sales objections.

You will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. You will become familiar with club operations, our services, amenities and be an advocate for growing the business as well.

This responsible, detail-oriented individual will possess excellent customer service skills, quick learner, ability to multitask and communicate effectively with both staff and members. Need excellent understanding of business, cash processing procedures and computer skills are required. All member service representatives are required to participate in general cleanliness of the club daily, as well as community outreach and marketing. Must be fluent in English, possess strong reading and writing skills, and have computer and social media skills.

Looking for individuals with open availability during mornings and evenings before settling into a steady schedule.

Must be 18 years of age to apply with open availability, and able to work weekends.

Job Responsibility:

• Membership sales
• Greet and direct members and guests as they enter the club, as well as when they exit.
• Provide assistant to members along with managing inquiries about club operations and policies.
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Assist the GM in member requests.
• Facilitate payment of member services in accordance with company procedures.
• Create a great guest experience by delivering a personalized, guest-centric tour of the club.
• Turn every guest club visit into a new member relationship by listening to guests' goals, presenting Crunch in a way that best connects with them, and establishing trust through a passion for fitness.
• Create an outstanding member experience; follow up with current members to see if they are achieving their fitness goals. Serve as a resource for their questions or concerns, and put them in touch with the right resources as appropriate to ensure members are getting to their fitness goals.
• Generate leads/new business through member promotions, leads, referrals, and guest passes.
• Attend events, flyer and call prospects.
• Help create local business relationships
• Maintain professionalism at all times
• Sell retail products
• Schedule member services: hydro massage, PT appt, tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties
• Responsible for being current and effectively communicating all marketing campaigns to members and prospective members.
• Achieve desired daily, weekly and monthly sales goals
• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
• Assisting with child care if needed
• When not executing other job-related tasks, be present on the club floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting.
• Monthly or Weekly Department Meetings Employee Training Meetings

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunchs signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.

Keywords: Crunch Fitness - Gilbert, Gilbert , Member Service Representative, Other , Gilbert, Arizona